David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Catalan speaking Customer Service Representative to join their team in Braga. Position: Customer Service Representative Location: Braga, Portugal Work model: Remote Employment type: fixed term (6 months) with possibility of extension / permanent contract DUTIES AND RESPONSIBILITIES: Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems Foster positive relationships by delivering prompt and courteous support Support customer satisfaction and long-term engagement by ensuring effective resolution of issues Maintain a professional and empathetic approach in all customer interactions Work collaboratively with colleagues and leadership to achieve team objectives Share insights on recurring challenges and suggest opportunities for process or service improvements. REQUIREMENTS: Native / fluent in Catalan both verbal and written. Fluent in English (minimum B2 level) Previous experience in customer service would be advantagous Strong verbal and written communication skills across various platforms (phone, email, chat, social media) Basic understanding of customer service principles and the ability to follow standard procedures Ability to handle technical inquiries and troubleshoot common issues with guidance Ability to quickly learn new softwares and technologies Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment Organized, detail-oriented, and able to manage multiple tasks simultaneously Willingness to learn and adapt in a fast-paced or evolving support environment. OFFER: Opportunity to work with a leading global travel & tourism brand Competitive salary with performance-based incentives Professional growth opportunities within the BPO industry Collaborative and supportive work environment Access to exclusive travel perks and discounts And many more!