At careerzynith, we're revolutionizing the furniture manufacturing industry with our innovative approach to customer satisfaction and business growth. As a Customer Service Project Manager, you'll play a vital role in driving our mission forward by ensuring customer satisfaction, building sustainable relationships, and contributing to our company's continued success.

About careerzynith

careerzynith is a global leader in furniture manufacturing, renowned for our commitment to quality, innovation, and customer satisfaction. With a strong presence in the industry, we're dedicated to delivering exceptional products and services that exceed our customers' expectations. Our team is passionate about creating a positive and inclusive work environment that fosters growth, learning, and collaboration.

Key Details

*

Start Date:

Immediate openings available

Location:

Remote

Company:

careerzynith

Compensation:

$20-$24 per hour

Hours:

Monday-Friday, 8am-5pm

Responsibilities

As a Customer Service Project Manager at careerzynith, you'll be responsible for:

• Identifying and assessing customers' needs to achieve satisfaction and build sustainable relationships
• Providing accurate, valid, and complete information using the right methods and tools
• Meeting personal and customer service team sales targets and call handling quotas
• Handling customer complaints, providing solutions and alternatives, and following up to ensure resolution
• Keeping records of customer interactions, processing customer accounts, and filing documents
• Following communication procedures, guidelines, and policies
• Taking the extra mile to engage customers and exceed their expectations

Requirements

To succeed in this role, you'll need:

• 3+ years of customer service and project management experience
• Proven customer support experience or experience as a client service representative
• A track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with project management systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree
• Experience in the furniture industry or hospitality industry is highly preferred
• QuickBooks experience preferred

Why Join careerzynith?

This is a low-stress role with great rewards. If you're reliable, willing to learn, and passionate about delivering exceptional customer service, we want you to join our team. At careerzynith, we offer:

• A competitive salary and excellent benefits package
• Opportunities for career growth and professional development
• A dynamic and inclusive work environment that fosters collaboration and innovation
• A comprehensive training program to ensure your success in the role
• A chance to work with a global leader in the furniture manufacturing industry

What We Offer

* A comprehensive benefits package, including medical, dental, and vision insurance

• A 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and career growth
• A dynamic and inclusive work environment that fosters collaboration and innovation

How to Apply

If you're passionate about delivering exceptional customer service and contributing to a global leader in the furniture manufacturing industry, we want to hear from you! Apply now to join our team as a Customer Service Project Manager and take the first step towards a rewarding career with careerzynith. Apply for this job