TransConnect is a company specializing in fuel card services, seeking a Bilingual Client Services Representative. In this role, you will interact with clients, providing information, troubleshooting issues, and resolving concerns while maintaining high customer satisfaction.

Responsibilities

• Answer inbound calls and emails, resolve client issues, answer questions, and relay product functionality in a timely and professional manner
• Identify and escalate priority issues. Route calls to appropriate resource, if needed
• Set up new accounts in our internal system. Assist customers in our client-facing portal

Skills

• Fluency in both English and Spanish
• Ability to speak and write in both English and Spanish
• High School Diploma
• Telephone Etiquette
• Experience in at least one of the following: customer service role, role in the transportation or financial industry
• Call center experience
• Microsoft Office
• Some college or equivalent experience

Benefits

• TCS also provides shift premiums for weekend and evening shifts.
• Competitive compensation plans augmented by generous profit sharing and regular salary reviews.
• Choice of high quality medical, dental, vision, life, short and long-term disability coverage with a short waiting period.
• Medical, dental, vision, life, short term disability and long-term disability coverage.
• In addition to 9 paid holidays, generous PTO allotment that increases with tenure.
• Combined mental health support and work-life services partner to create a robust Employee Assistance Program (EAP) is included at no cost to you and your family members ages 6+
• 401(k) plan with TCS matched contributions.
• Tuition reimbursement for college, plus plenty of TCS managed training classes.
• Leadership training and a culture that empowers individuality.
• Gym reimbursement program.
• Rewards driven wellness program with an individualized holistic approach.
• Connected, friendly work environment with monthly luncheons. We celebrate our accomplishments (and birthdays).
• Paid maternity and other company paid leave benefits giving the time and flexibility needed to care for yourself and/or family.
• In addition to base salary, all employees enjoy quarterly profit sharing as a thank you for their contributions.

Company Overview