Note: The job is a remote job and is open to candidates in USA. Tia is building a new model for women’s healthcare, integrating various medical services to improve patient outcomes. They are seeking a Billing Care Coordinator to assist members with billing inquiries, ensuring clear communication and effective resolution of payment issues.

Responsibilities

• Handle inbound billing calls, escalations, and urgent member requests with professionalism, empathy, and accuracy
• Research and resolve billing concerns related to insurance denials, payment discrepancies, patient balances, and other complex billing questions
• Partner with Revenue Cycle Management SMEs, Billing Success Coordinators, and billing support teams to resolve nuanced cases and ensure smooth handoffs
• Accurately document calls, cases, actions, and follow-up steps in accordance with HIPAA and internal compliance standards
• Follow escalation protocols and ensure cases are fully resolved, clearly communicated, or routed to the appropriate team
• Provide clear, compassionate communication that helps members understand their options and feel supported throughout the billing resolution process
• Identify recurring billing issues, workflow gaps, or member pain points and share insights that help improve the billing experience

Skills

• 1+ year of experience in billing support, revenue cycle, patient/member services, customer support, or another high-touch service role
• Comfort handling live phone interactions, escalations, and sensitive conversations with empathy and professionalism
• Strong attention to detail, documentation habits, and follow-through
• Ability to research issues, follow defined workflows, and manage cases through resolution
• Clear written and verbal communication skills
• Comfort using billing systems, ticketing tools, phone systems, Google Workspace, or similar technology
• Ability to work full-time weekday hours
• Healthcare billing, insurance, claims, revenue cycle, or patient financial services experience
• Experience resolving insurance denials, payment discrepancies, or patient billing disputes
• Familiarity with HIPAA, payer workflows, patient billing, or healthcare compliance standards
• Experience working with shared queues, escalated support workflows, or distributed support teams

Benefits

• You are also eligible for benefits in accordance with Tia’s benefit plans and eligibility requirements.

Company Overview