Customer Service Representative (Weekend Calls & Appointment Booking) We are looking for a reliable and professional Customer Service Representative to answer inbound calls and book appointments for our home service company on Saturdays and Sundays. This role is perfect for someone who has excellent communication skills, can handle customers professionally, and is comfortable working in a fast-paced environment.

Responsibilities

Answer inbound customer calls in a professional and friendly manner Respond to customer questions and provide accurate information about services Schedule and confirm appointments using our booking system Follow call scripts and company procedures when needed Handle missed calls, voicemails, and follow-up communication Maintain detailed notes and customer records Provide excellent customer service and create a positive customer experience

Requirements

Previous customer service or call center experience preferred Strong English communication skills (spoken and written) Comfortable handling high call volumes Ability to multitask and stay organized Reliable internet connection and quiet work environment Experience with CRM or scheduling software is a plus Professional, positive, and dependable attitude Schedule Saturdays and Sundays Flexible hours depending on call volume Potential for additional weekday hours in the future