Overview

The Vice President of Business Transformation is a senior leadership role responsible for driving enterprise-wide operational improvement and transformation. Reporting to the DSVP of Business Transformation, this individual leads a high-performing team that partners closely with operational leaders to identify, evaluate, and execute initiatives that enhance efficiency, scalability, and overall business performance. This role is critical in translating ideas into actionable business cases, aligning cross-functional stakeholders, and ensuring successful delivery of initiatives through structured change management in collaboration with IT and key business partners.

Responsibilities

Strategic Leadership:

• Partner with the DSVP of Business Transformation and senior leadership to identify strategic opportunities that advance enterprise transformation objectives.
• Collaborate with operational leaders to generate and prioritize ideas that improve efficiency, reduce costs, and enhance customer and employee experience.
• Evaluate themes and trends across business lines to identify enterprise-level opportunities for standardization, scalability, and optimization.
• Contribute to the development and execution of the broader business transformation roadmap.

Operational Improvement & Business Case Development:

• Lead the identification, prioritization, and validation of improvement opportunities across multiple functions.
• Oversee the development of detailed business cases including financial analysis, ROI projections, and risk assessments.
• Ensure initiatives are rooted in data-driven insights and aligned with transformation priorities.

Team Leadership and Cross-Functional Collaboration:

• Lead, coach, and develop a team of Business Process Analysts.
• Establish best practices for process mapping and continuous improvement.
• Foster a culture of innovation and accountability.
• Work closely with operational teams to understand processes and pain points. Partner with IT to enable technology solutions.
• Serve as liaison between business and technical teams.

Change Management & Execution:

• Align with enterprise change management framework.
• Drive execution and adoption of initiatives.
• Monitor progress and ensure value realization.
• Provide updates to leadership.
• All other duties as assigned.

Qualifications

Required Skills and Qualifications

• High School Diploma or equivalent required.
• Bachelor's degree or an equivalent combination of education and experience may be accepted in lieu of a degree.
• 10+ years of experience in strategy, operations, or transformation roles.
• 5+ years of experience leading and developing high performing teams.
• Demonstrated experience leading cross-functional initiatives.
• Strong business case development and financial analysis capabilities.
• Advanced analytical and problem-solving skills.
• Effective stakeholder management and influencing abilities.
• Knowledge of process improvement methodologies (e.g., Lean, Six Sigma).
• Experience collaborating with IT partners on business initiatives.
• Excellent written and verbal communication skills
• Advance proficiency in Microsoft Office Suite, particularly Excel, PowerPoint and Word.

Desired Skills and Qualifications

• Preferred experience in mortgage servicing or the financial services industry.

Total Rewards LoanCare's Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation

Range: $123,600 - $231,800 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.