Virtual Triage Nurse ( RN or LPN) The Virtual Triage Nurse (RN or LPN) independently provides remote clinical triage and guidance to community caregivers and floor nurses under the supervision of the Director of Clinical Operations. This role requires sound clinical judgment, adherence to state regulations, and a commitment to Jaybird Senior Living's core values.

Key Responsibilities

• Act as the primary on-call triage resource for property staff, providing clinical advice and directing appropriate action based on resident care plans and regulations.
• Identify and manage emergent situations, instructing staff to contact emergency services when necessary.
• Analyze resident conditions (symptoms/incidents) to determine and communicate next steps and expected outcomes to callers.
• Maintain clear, complete, and confidential documentation of all conversations and directives, ensuring HIPAA compliance.
• Utilize clinical and administrative platforms to review resident data and documentation.
• Identify call trends and collaborate with corporate leadership to develop proactive solutions and improve resident outcomes/length of stay.
• Consult and collaborate with internal/external clinical staff on quality improvement projects and research.
• Troubleshoot basic access concerns for clinical platforms.

Required Qualifications & Skills

• License: Active RN or LPN license in good standing (LPN must be overseen by an RN).
• Expert Knowledge: State-specific training, program, and regulatory requirements.
• Skills: Outstanding verbal/written communication, organizational skills (tracking calls/outcomes), and the ability to relate professionally to staff at all levels.
• Tech: Proficiency with Microsoft Windows (Outlook, Word, Excel), Internet, Clinical Platforms, and Apple iPad.
• Physical/Cognitive: Ability to sit, talk, hear, and use hands regularly. Ability to read/analyze professional journals and solve practical problems.
• Reports To: Director of Clinical Operations
• FLSA: Non-Exempt

The Perks That Matter:

• Competitive salary and bonus opportunities
• Health, dental, vision, disability, and life insurance
• 401(k) with match
• Paid time off and flexible hours
• Employee assistance program and on-demand pay
• Career growth in a fast-growing company

About Jaybird Senior Living We provide seniors with the exceptional care they deserve, in an extraordinary living environment. Our communities offer seniors the freedom to enjoy each day as they see fit, with the right level of care and support; helping them approach life with renewed confidence and purpose. Since 2004, we’ve created a culture where our staff can innovate and grow — while our residents thrive and their families enjoy peace of mind. The Minnesota Equal Pay for Equal Work Act requires employers in the state of Minnesota to disclose the following information. If the position applied to is not located in Minnesota, the following information may not apply. The base range represents the low and high end of the pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of our total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, we provide a variety of benefits to employees, including medical, dental, and vision insurance coverage, disability insurance, 401(k) with match, paid time off (PTO), Flexible hours for better work-life balance, Employee assistance program, on-demand pay. We are committed to providing equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under federal, state, or local laws.