Company Description

About Kaelo Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

Job Description

Focus: Telemedicine + Primary Healthcare Triage This role involves providing remote clinical consultations (telehealth), assessing and triaging patient symptoms, and guiding them to appropriate care. Core Responsibilities 1. Telephonic & Digital Patient Care Handle incoming calls, messages, and emails professionally Perform clinical triage (emergency, urgent, non-urgent, in person or virtual referral) Assess physical and psychosocial needs (including mental health) 2. Clinical Decision-Making Use SANC regulations, Department of Health guidelines, and SOPs Provide:Treatment guidance Medication education Wellness counselling 3. Care Coordination Book virtual consultations with doctors Support patients who do not require doctor intervention Refer to appropriate services (ER, mental health, social & psychological services) 4. Documentation & Quality Maintain accurate electronic records Contribute to reporting and service metrics Meet SLA (Service Level Agreement) targets 5. Professional Practice Maintain active SANC registration Participate in continuous professional development Engage in quality improvement and team activities

Qualifications

Minimum Requirements Registered Professional Nurse (SANC) Primary Health Care qualification Certificate in Dispensing 2–3 years clinical experience (PHC, ER, ICU, or similar preferred) Experience with telephonic patient interaction Computer literacy + typing skills Key Competencies Strong clinical triage skills Excellent communication (telephonic + written) Ability to work independently under pressure High level of organisation and documentation accuracy Patient-centred care mindset Additional Information Why Join Us? This is an opportunity to play a critical role in improving healthcare quality, protecting patients, strengthening organizational integrity, and driving meaningful change. You will work alongside passionate professionals in an environment that values innovation, accountability, collaboration, and continuous improvement. If you are ready to make a measurable impact and help shape a safer, higher-quality, and more resilient healthcare organization, we encourage you to apply.