We're a vacation rental property management company looking for a warm, empathetic Virtual Assistant to handle guest communication for our Airbnb and Vrbo listings. You'll be the friendly voice our guests interact with, so a genuine hospitality mindset and a high tolerance for stress are essential. ABOUT THE ROLE You'll be communicating directly with guests, so we need someone patient, kind, and unflappable even when guests are frustrated. This is a hospitality role first and foremost. RESPONSIBILITIES - Handle guest communication across Airbnb and Vrbo - Accept and respond to inquiries and booking questions - Troubleshoot guest issues and resolve them through chat where possible - Schedule and coordinate for issue resolution that requires escalation (e.g., maintenance, cleaning, on-site help) - Escalate pressing matters appropriately when they can't be resolved through chat AVAILABILITY - At least 5 days per week - Minimum 8 hours per day - You're welcome to work on other tasks during your shift, but guest messages always take priority RESPONSE & RESOLUTION EXPECTATIONS You will be assessed on your response time and resolution time: - Respond to any guest message within 10 minutes while online - Resolve basic guest issues / routine reach-outs within 20 minutes while on the clock - For pressing matters, escalations, scheduling, or anything that can't be resolved through chat: resolve or move forward within 1 hour WHO WE'RE LOOKING FOR - Warm, empathetic, and genuinely caring communicator - High tolerance for stress and difficult conversations - Strong written English - Reliable, responsive, and proactive - Prior experience with Airbnb/Vrbo or hospitality/guest support is a big plus COMPENSATION $4-$5 per hour, depending on experience. If you love helping people and can keep a calm, friendly tone under pressure, we'd love to hear from you. In your proposal, tell us briefly about your experience with guest communication and how you handle an upset guest.