Overview

This is a remote role that may only be hired in the following location: North Carolina. Priority given to those located locally to Raleigh. This role leads the development, implementation, and continuous enhancement of the enterprise-wide Operational Resilience Program. The Senior Enterprise Resilience Officer is responsible for strengthening the organization’s resilience framework to ensure Critical Business Services (also referred to as Important Business Services) can withstand, adapt to, and recover from disruptions. This is a pivotal role in assessing and advancing the organization’s resilience maturity, providing expert guidance across business units, and ensuring alignment with regulatory expectations and industry best practices. The role also partners closely with cross-functional teams to drive strategic initiatives and foster a culture of resilience throughout the enterprise.

Responsibilities

• Lead and support the execution of the organization’s Operational Resilience framework, ensuring alignment with applicable regulatory requirements and industry standards.
• Facilitate impact tolerance setting, scenario testing, and mapping of critical business services, processes, and supporting assets across key business units.
• Deliver clear, actionable resilience reporting and insights to senior leadership, risk committees, and regulatory stakeholders.
• Maintain comprehensive documentation and evidence to support internal audits, regulatory reviews, and ongoing program governance.
• Partner with business, technology, and risk stakeholders to enhance end-to-end resilience capabilities and drive continuous improvement.
• Provide subject matter expertise and strategic guidance on resilience-related initiatives, including business continuity, third-party risk, and crisis management.
• Champion a culture of resilience by promoting awareness, accountability, and best practices across the organization.

Qualifications

Bachelor's Degree and 6 years of experience in Enterprise resilience, recovery, business continuity, crisis/incident management, technology or risk management OR High School Diploma or GED and 10 years of experience in Enterprise resilience, recovery, business continuity, crisis/incident management, technology or risk management

Preferred Qualifications

• Large Financial Institution experience developing and managing operational resilience programs.
• 6 years of experience in Operational Resilience or related functions.
• Familiarity with operational resilience regulatory standards and guidelines.
• Ability to manage multiple priorities and engage with business and stakeholders at different levels.
• Strong understanding of operational resilience, operational risk management and banking industry services.
• Strong understanding of three lines of defense model and 2nd line effective challenge.
• Ability to effectively manage multiple projects.
• Ability to effectively communicate technical information across groups and businesses.
• Proficient in assessing risk and risk management practices.
• Strong knowledge of business policies, standards, and procedure frameworks.
• Knowledge of standard risk management or control frameworks to include NIST 800-53 and ISO 2700-1.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.