Job Overview We are seeking a multi-skilled Product Marketing & UX Project Manager to lead product strategy and project execution. This individual will be responsible for market positioning, user experience design, Agile/Waterfall project management, and writing epics/user stories to drive product success. This role requires deep expertise in SaaS product management, digital experience design, and cross-functional team collaboration to bring NexGen Virtual Workplace to market and enhance customer engagement. Key Responsibilities 1. Product Market Strategy & Positioning Define go-to-market strategies for NexGen Virtual Workplace Develop product positioning, messaging, and competitive analysis. Work with marketing and sales teams to create value propositions and product launch plans. Gather customer insights and market trends to refine the product roadmap. 2. UI/UX Design & User Research Lead UX/UI strategy, ensuring seamless user experiences. Conduct user research, usability testing, and feedback analysis. Create wireframes, prototypes, and design specifications. Collaborate with developers to ensure design feasibility and implementation. 3. Agile & Waterfall Project Management Manage product development using Agile, Scrum, and Waterfall methodologies. Write Epics, User Stories, and Acceptance Criteria in Jira, Confluence, or similar tools. Work with engineering, design, and business teams to prioritize and execute sprints. Define project scope, timelines, deliverables, and risk management strategies. Facilitate Scrum ceremonies, backlog grooming, and sprint planning. 4. Cross-Functional Team Collaboration Work closely with developers, designers, QA, marketing, and leadership teams. Drive alignment between business needs, user expectations, and technical feasibility. Ensure smooth communication between stakeholders and development teams. 5. Data-Driven Decision Making & Continuous Improvement Analyze customer engagement, conversion rates, and usability metrics. Use A/B testing and iterative design to improve product experience. Implement feedback loops to refine product strategy and UX. Required Skills & Qualifications 5+ years in product management, UX/UI design, and project management (SaaS experience preferred). Expertise in Agile & Waterfall methodologies, including writing Epics, User Stories, and Acceptance Criteria. Strong understanding of UX principles, wireframing, prototyping, and usability testing. Hands-on experience with Jira, Confluence, Figma, Adobe XD, or similar tools. Experience launching SaaS products and conducting market research & positioning. Ability to bridge the gap between business strategy, user needs, and technical development. Excellent communication and stakeholder management skills. Analytical mindset with data-driven decision-making. Nice-to-Have (Preferred Skills) Experience with AI-driven UX/UI personalization. Previous work in B2B SaaS or communication platforms. Knowledge of customer journey mapping & behavioral analytics. CcaaS/Contact Center experience a plus