About The Role The Contribution Accounting & Enrollment Leader is responsible for the strategic direction, operational oversight, and performance of the Contribution Accounting & Enrollment function within a multi-employer health and welfare fund administration environment. This role ensures the accurate and timely receipt, processing, reconciliation, posting, and reporting of employer hours files and contributions in accordance with collective bargaining agreements (CBAs), trust documents, eligibility rules, and regulatory requirements. The leader will oversee day-to-day operations while driving process improvement, operational scalability, reporting accuracy, and strong client/fund relationships. This individual will partner closely with Finance, Operations, Payroll Audit, Client Management, Compliance, and Technology teams to ensure seamless contribution processing and fund integrity. The ideal candidate is a strong operational leader who understands the complexities of union and multi-employer benefit administration, including receipt and processing of hours files and the receipt and processing of employer contributions, has experience managing high-volume contribution environments, and can balance service excellence with accountability and continuous improvement. This position is a fully remote role, with occasional travel required for client meetings and on-site engagement. Primary ResponsibilitiesLead and develop the Contribution Accounting & Eligibility department, including managers, supervisors, and operational staff. Establish department goals, service standards, KPIs, and operational priorities aligned with organizational objectives. Build a culture focused on accountability, accuracy, responsiveness, and continuous improvement. Provide leadership visibility into operational performance, risks, trends, and opportunities. Drive strategic enhancements to workflows, automation, reporting, and employer contribution processes. Oversee the accurate and timely processing, reconciliation, and posting of employer hours files, eligibility lists and the related contributions across multiple union and multi-employer benefit funds. Ensure hours files, eligibility files, and contributions are processed in accordance with collective bargaining agreements, participation agreements, eligibility rules, and fund policies. Manage client specific Collections Policies, including delinquency identification, discrepancy resolution, employer follow-up, escalations and reporting. Partner with Payroll Audit and Client teams on contribution disputes, audits, shortages, and compliance concerns. Ensure operational readiness during peak contribution cycles and renewal periods. Serve as a senior operational point of contact for fund offices, trustees, labor representatives, employers, and internal stakeholders. Build strong relationships with clients by providing operational transparency, responsiveness, and proactive issue resolution. Participate in client meetings, operational reviews, and implementation discussions. Communicate complex operational and contribution and eligibility issues clearly to both technical and non-technical audiences. Ensure adherence to all applicable regulatory requirements, trust agreements, policies, and internal controls. Maintain strong audit readiness and support internal, external, and client audits. Monitor contribution and eligibility processes to identify operational risk, data integrity concerns, and compliance gaps. Develop and maintain departmental procedures, controls, and documentation. Oversee operational reporting related to contribution activity, delinquency trends, reconciliation status, employer activity, and fund performance. Utilize data and metrics to identify trends, improve efficiency, and support business decisions. Partner with Finance teams to ensure alignment between contribution activity and member eligibility. Identify and implement opportunities to improve operational efficiency, automation, reporting, and employer experience. Partner with IT and system teams on enhancements, integrations, and issue resolution. Support system conversions, client implementations, and operational transformation initiatives. Drive standardization and scalability across contribution accounting and eligibility operations. Essential QualificationsBachelor’s degree in Business, Finance, Accounting, Healthcare Administration, or related field preferred. 7+ years of progressive leadership experience in contribution accounting, eligibility, fund administration, healthcare operations, or related operational environments. Strong understanding of multi-employer health and welfare fund administration and union environments. Experience interpreting collective bargaining agreements (CBAs) and employer contribution requirements. Demonstrated success leading high-volume operational teams and driving process improvement. Strong analytical, organizational, and problem-solving skills. Excellent communication and relationship management abilities. Experience working cross-functionally with Finance, Operations, Technology, Compliance, and Client teams. Advanced proficiency in operational reporting and systems management. Preferred ExperienceExperience within a TPA, Taft-Hartley, union, or multi-employer benefits environment. Knowledge of eligibility administration, payroll audits, delinquency processes, and employer contribution reconciliation. Experience with benefit administration platforms, workflow tools, and operational reporting systems. Proven ability to lead through growth, operational transformation, or organizational change. About At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all of your unique abilities. Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today’s challenges into tomorrow’s solutions. Come be a part of the Brightest Ideas in Healthcare™. Company Mission Transform the health plan experience – how health care is accessed and delivered – by bringing outstanding products and services to our partners. Company Vision Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways. JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Brighton Health Plan Solutions in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All of our career opportunities are regularly published and updated brighonthps.com Careers section. If you have already provided your personal information, please report it to your local authorities. Any fraudulent activity should be reported to: [email protected]