About the position This role is an opportunity to support a fast-paced legal team by being the first point of contact for clients and ensuring a smooth, professional, and welcoming experience from the very first interaction. The key role is managing communications, organizing incoming inquiries, and helping guide potential clients through the initial stages of the process. The ideal candidate is someone who is highly organized, communicative, and comfortable speaking with clients in a clear and confident manner. This person thrives in a structured yet dynamic environment where responsiveness, reliability, and professionalism are essential.

Responsibilities

• Follow communication protocols and ensure timely responses
• Assist the team with overflow and backup support when needed
• Create a strong and welcoming first impression for the firm
• Support overall team efficiency through organization and responsiveness
• Maintain accurate records and ensure proper documentation in systems
• Manage intake-related tasks and support client onboarding processes
• Provide professional and empathetic communication with potential and existing clients
• Answer incoming calls and monitor communications across channels

Requirements

• Time Zone: PST
• Comfortable working with Microsoft 365, Outlook, Clio, Teams, RingCentral, and Adobe Acrobat Pro
• Proficient in standard web browsers such as Chrome and Edge
• Reliable internet connection required
• Stable remote work setup required
• Strong communication skills
• Empathetic and client-focused approach
• Professional and personable demeanor
• Detail-oriented and highly organized
• Confident speaking with clients and prospects
• Responsible and highly reliable
• Proactive and solution-oriented mindset
• Strong follow-through and accountability
• Ability to work in a fast-paced environment
• Clear written and verbal English communication