About the position The Legal Receptionist role at Job Duck offers the opportunity to be the welcoming and professional first point of contact for clients navigating sensitive family law matters. In this position, you will manage high-volume communications across phone, email, and digital platforms while ensuring that every client feels heard, respected, and supported. You will contribute to the smooth operation of the office by maintaining organized records, following established protocols, and handling confidential information with care. Candidates who thrive in this role are empathetic, detail-oriented, and proactive, with the ability to balance professionalism and compassion in every interaction.

Responsibilities

• Organize and maintain electronic client records in the CRM system
• Assist with general office organization and electronic filing systems
• Answer and direct incoming calls with professionalism
• Process and respond to incoming emails according to firm guidelines
• Monitor and manage overflow call system
• Make referrals for callers seeking assistance outside the practice area
• Handle confidential information in compliance with legal requirements
• Gather basic caller information and document accurately

Requirements

• Time Zone: Pacific Standard Time (PST)
• Office Hours: 8:30 am to 5:00 pm PST
• 2-3 years of experience working as a receptionist/ front desk position
• CRM system, Microsoft Office Suite
• Positive attitude
• Effective communication skills
• Proactivity
• Team player mindset
• Problem-solving ability
• Emotional intelligence
• Detail-oriented approach
• Strong organizational skills
• Ability to manage confidential information
• English, Spanish

Nice-to-haves

• Legal background is highly appreciated