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UPS Field Service Representative

Remote · New Zealand Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance

Field Service Engineer – UPS / Critical Power Home-Based We are seeking an experienced UPS Field Service Engineer to support commissioning, maintenance, and emergency service of mission-critical power systems. This role is home-based with regional travel to customer sites including data centers, healthcare, and industrial facilities.

Key Responsibilities

  • Commission, start up, maintain, and troubleshoot UPS systems and related equipment
  • Perform preventive maintenance and emergency repairs
  • Troubleshoot to the component level on UPS, batteries, PDUs, and STS
  • Execute commissioning test procedures and complete detailed service reports
  • Develop and follow Methods of Procedure (MOPs)
  • Provide technical recommendations to improve system reliability

Required Qualifications

  • 3–5+ years of critical power / UPS field service experience
  • Strong component-level troubleshooting skills
  • OEM factory training or significant experience with:
  • Vertiv / Liebert / Emerson
  • Schneider Electric / APC / MGE
  • Eaton / Powerware
  • Ability to read electrical schematics and manufacturer documentation
  • Strong customer service and communication skills
  • Willingness to work nights/weekends as needed
  • Ability to lift up to 100 lbs

Preferred

  • Third-party UPS service experience
  • Technical degree or military electrical/electronics training

This role is ideal for seasoned UPS professionals seeking autonomy, technical challenge, and the opportunity to support mission-critical environments.

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