Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs. They are seeking a Support Specialist to provide administrative support to underwriters and agencies by rating and entering transactions into established systems while supporting the Underwriting Team.

Responsibilities

• Enters new business, renewals, and endorsements
• Keeps accurate and current records in designated systems that are accessible to others
• Updates routine reports and understands information
• Manually rates all lines of coverage, including non-automated and infrequent coverages as needed
• Documents indexing and incoming / outgoing mailroom duties
• Performs special projects and other duties as assigned
• Seeks relevant information and answers to key questions from defined sources
• Gathers input and makes recommendations to solve problems of moderate complexity
• Applies knowledge to help solve problems of relatively limited scope and complexity
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved
• Creates and delivers varied types of messages and information
• Contacts other internal departments and team members

Skills

• Good communication skills
• Demonstrates ability to pay attention to detail
• Effective oral and written communication skills
• Ability to follow a process
• Good time management skills and ability to meet deadlines
• Customer service skills
• High school diploma or equivalent
• Proficient use of various core systems, office and computer equipment, and software packages
• Relationship-building skills

Benefits

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off 6 including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities
• Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

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