Job Summary We’re scaling a multi-product portfolio and need a single point of ownership for user experience and digital accessibility. This role will unify the design across all products, establish a robust accessibility program, and ensure our applications meet customers’ WCAG expectations (AA level), ADA obligations, and Section 508 requirements.

Key Responsibilities

• Product & Design Leadership
• Own end-to-end UI/UX strategy across five products—set standards, prioritize initiatives, and ensure cohesive experiences across web and mobile.
• Define and drive a portfolio-level design vision, OKRs, and roadmaps in partnership with Product, Engineering, and Customer Success.
• Build and maintain a cross-product Design System (foundations, components, patterns, content guidelines) with versioning and contribution workflows.
• Accessibility Program (WCAG/ADA/Section 508)
• Establish and lead our accessibility program: policies, standards, testing, issue tracking, and remediation SLAs.
• Ensure conformance with WCAG (plus applicable Section 508 and ADA Title II/III obligations); set measurable targets and report progress.
• Operationalize accessibility testing across the SDLC (design reviews, code checks, automated audits, assistive tech user testing).
• Author and maintain Accessibility Conformance Reports (ACR/VPAT) for each product/version; collaborate with Sales/Legal on RFPs and customer due-diligence.
• Coach designers and engineers on inclusive design, semantic HTML/ARIA, color/contrast, focus management, keyboard support, captions/transcripts, error handling, and documentation.
• Research & Insights
• Plan and conduct user research across diverse user groups; translate findings into clear product decisions.
• Define success metrics (task success, usability scores, accessibility issue density/severity), and instrument analytics to monitor UX outcomes.
• Collaboration & Enablement
• Partner with Engineering to prioritize accessibility fixes and prevent regressions via CI/CD gates and definition-of-done.
• Work with Customer Success to address accessibility inquiries, reproduce findings, and communicate remediation timelines.
• Represent UX & Accessibility in leadership and customer meetings; create executive-ready materials that articulate trade-offs and ROI.

Qualifications

• Must-haves
• 3+ years in UI/UX for complex B2B SaaS or multi-product platforms; 3+ years leading design or accessibility initiatives.
• Expert knowledge of WCAG, ADA digital accessibility, ARIA authoring practices, and assistive technologies (NVDA, JAWS, VoiceOver, TalkBack).
• Hands-on experience writing ACR/VPAT documentation and partnering with customers on accessibility reviews.
• Mastery of Figma, or equivalent (components, tokens, libraries), prototyping, and developer handoff; familiarity with design tokens and front-end semantics (HTML/CSS/ARIA).
• Proven ability to build and govern a Design System used across multiple products and teams.
• Portfolio demonstrating measurable UX improvements and accessibility outcomes.
• Nice-to-haves
• Certifications (e.g., IAAP CPACC/WAS, NN/g UX Certification).
• Experience implementing automated accessibility tooling (axe, Lighthouse, Pa11y), unit/e2e checks, and CI integration.
• Familiarity with frameworks and patterns used in enterprise web apps (React/Angular/Vue) and mobile platforms.
• Success Metrics
• Reduction in accessibility issue backlog and time-to-remediation.
• % of new features passing WCAG AA checks at design and code review.
• Timely, accurate VPAT/ACR delivery per release.
• Design System adoption and contribution rate across teams.
• Usability improvements (e.g., SUS, task success, support ticket deflection).

Tools you’ll use Figma, FigJam, Jira/DevOps, accessibility testing tools (axe, Lighthouse), screen readers (NVDA/JAWS/VoiceOver), contrast analyzers, analytics (e.g., Pendo/Gainsight or equivalent), and research platforms. Working model Remote; occasional travel for user research, team workshops, and customer meetings. EOE/M/F/Disabled/Vet This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.