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Trust and Safety Lead

Remote · South Africa Full-time

The Role We are hiring a Trust & Safety Lead to build and own OpenRouter's Trust, Safety, and Compliance function. This is a 0 1 role. You will define policy, build systems, and handle operations, then scale the function over time.

  • Core Challenges
  • Enforcing different model provider policies through a unified API
  • Preventing users from routing around restrictions
  • Designing sanctions and export controls with imperfect signals
  • Balancing developer experience with enterprise controls
  • Detecting coordinated abuse across accounts, usage, and payments

Responsibilities

  • Policy & Enforcement
  • Define policies across accounts, payments, and API usage
  • Ensure compliance with sanctions and regulatory requirements
  • Translate provider policies into platform-level enforcement
  • Design enforcement actions and appeals
  • Systems & Risk
  • Build a risk-based system driven by aggregated signals
  • Develop unified risk scoring and tiered enforcement
  • Partner with engineering on sanctions controls, identity validation, and enforcement systems
  • Introduce ML-assisted detection for fraud and abuse
  • Operations (0 1)
  • Handle investigations, enforcement decisions, and appeals
  • Build workflows while operating them
  • Use AI for triage and decision support
  • Turn operational learnings into scalable systems
  • Provider & Enterprise
  • Partner with model providers on policy alignment and escalations
  • Define enterprise controls (allowlists, policies, auditability)
  • Coordinate across engineering, legal, and go-to-market
  • Scale
  • Build and scale the function across policy, systems, and operations
  • Establish monitoring, escalation frameworks, and KPIs
  • Qualifications
  • Experience building or scaling trust & safety, risk, or compliance systems
  • Strong understanding of sanctions, fraud, and enforcement systems
  • Experience working cross-functionally with engineering, legal, and operations
  • Ability to design and operate data-driven systems
  • Builder mindset with comfort in 0 1 and ambiguous environments
  • Why OpenRouter
  • Work at the center of the AI infrastructure stack as enterprises define how they adopt LLMs.
  • High ownership and visibility with direct impact on how OpenRouter is perceived in the market.
  • Competitive compensation, including base salary and equity.
  • Fully remote team with a strong culture of autonomy and trust.

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