Job Description: Berklee is seeking a detail-oriented, student-centered Transcript Evaluator to join its dynamic division of Pre-College, Online, and Professional Programs (POPP). This full-time, fully remote role (35 hours/week) plays a critical part in advancing Berklee’s mission: to educate, train, and develop students to excel as musicians and creative industry leaders. By ensuring accurate transfer credit evaluation and degree progression, this position directly supports student success and access to world-class contemporary music education. POPP serves more than 3.5 million students worldwide through innovative online courses, summer programs, and professional education. The Transcript Evaluator contributes to this global impact by helping students navigate transfer pathways with clarity, efficiency, and care.

Key Responsibilities

Transfer Credit Evaluation & Advising Evaluate official and unofficial transcripts for internal and external transfer students in alignment with Berklee Online policies and turnaround expectations. Research institutions and coursework to determine accurate equivalencies and applicability to program requirements. Clearly communicate transfer decisions and manage reevaluation requests. Advise prospective and admitted students on transferable coursework and prior learning credit. Support Degree Completion and Study Abroad transfer advising. Degree Completion & Student Support Assist external, partner, and former students in completing degree requirements online. Identify potential academic risks through transcript review and enrollment analysis. Coordinate with the Registrar’s Office on registration and graduation clearance. Process Change of Program requests and related evaluations. Records, Systems & Data Maintain accurate records in SIS/CRM systems. Manage transfer communications and rebuild historical academic records as needed. Produce reporting and analyze trends to inform articulation agreements and process improvements. Collaboration Partner with academic leadership, Advising, Scheduling, Institutional Advancement, and others to create flexible, student-centered degree pathways. Contribute to recruitment, retention, and partnership initiatives.

Qualifications

Bachelor’s degree required; minimum one year of higher education experience. Experience with transcripts, transfer credit evaluation, or degree audits (Registrar or Admissions background preferred). Strong judgment, accuracy, organization, and communication skills. Ability to work independently and collaboratively in a fast-evolving environment. Experience with Salesforce, Colleague, or Workday Student preferred; familiarity with FERPA and accreditation standards a plus. Musical background or knowledge of Berklee curricula preferred. At Berklee, creativity and innovation extend beyond the classroom. The culture is collaborative, mission-driven, and grounded in equity and inclusion. Employees are encouraged to work in ways that are flexible, balanced, and student-focused. Berklee offers comprehensive benefits, professional development opportunities, and a supportive work environment designed to empower staff to do meaningful work while maintaining work-life balance. Hiring Range: $50,000 to $59,000; salary dependent on relevant experience and education. Please visit the Total Rewards page to learn more about the benefits of working at Berklee. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law. As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [email protected] or call 617-747-2375. *Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.* Employee Type: Staff