Join blithequark, a leading inbound call center, as a Temporary Remote Catastrophe (CAT) Customer Service Representative. As a valued member of our team, you will play a critical role in providing exceptional customer service and technical expertise to clients during times of need. With a strong focus on customer experience, account management, and catastrophe relief efforts, this temporary, remote position offers a unique opportunity to make a meaningful impact while working from the comfort of your own home.

• *About blithequark**

At blithequark, we pride ourselves on being a Great Place to Work, recognized twice for our commitment to creating a positive and inclusive work environment. With over 1,000 clients across various industries, we have established ourselves as a trusted and growing resource in the market. Our team of dedicated professionals is passionate about delivering exceptional customer service and ensuring that our clients receive the support they need during challenging times.

• *Temporary Remote CAT Customer Service Representative Role**

As a Temporary Remote CAT Customer Service Representative, you will be responsible for providing positive customer service and technical expertise to clients during catastrophe relief efforts. This temporary, remote position is contingent on the needs of our clients and may require you to work variable hours, including weekends and evenings. With a strong focus on customer experience, you will be expected to:

• Provide prompt, accurate, and courteous responses to customer needs
• Offer empathy and support to customers during the claim process
• Collect and document all claim details provided by the customer into the claim accurately
• Identify and resolve customer issues by adhering to client-specific handling instructions
• Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries
• *Requirements and Qualifications**

To be successful in this role, you will need to possess the following qualifications and characteristics:

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (40+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• The ability to thrive in a fast-paced environment
• Must be authorized to work in the country where the job is based
• Must be willing to submit to a background investigation and drug test as part of the onboarding process
• *Computer and Network Requirements**

To ensure a seamless and secure experience, you will need to meet the following computer and network requirements:

• Operating System: Windows 10, Windows 11, or Windows Home
• Not Supported: Chromebooks, macOS, Linux, etc.
• Network Requirements:

+ Upon hire, must run a Speedtest from the computer you will be working from (www.speedtest.net) + Ethernet connection is not required, but strongly recommended + Must be on a private network, not allowed to work in public locations + No VPNs are allowed, as logins must happen in the US

• *Benefits and Compensation**

As a Temporary Remote CAT Customer Service Representative, you will enjoy the following benefits and compensation:

• Job Type: Temporary/Seasonal
• Expected Hours: 2-40 hours per week
• Pay: $15 per hour
• Ability to work from home when convenient for you
• Opportunity for rehire during high volume timeframes, including end of April-May (Hail Claims), July-October (Hurricane Claims), and Christmas-New Year (high call volume Claims)
• *Career Growth Opportunities and Learning Benefits**

At blithequark, we are committed to providing our employees with the tools and resources they need to succeed. As a Temporary Remote CAT Customer Service Representative, you will have access to:

• Comprehensive training programs to enhance your customer service and technical skills
• Opportunities for career growth and advancement within the company
• A supportive and inclusive work environment that encourages collaboration and teamwork
• Access to industry-leading technology and tools to help you succeed in your role
• *Work Environment and Company Culture**

At blithequark, we pride ourselves on creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team of dedicated professionals is passionate about delivering exceptional customer service and ensuring that our clients receive the support they need during challenging times. As a Temporary Remote CAT Customer Service Representative, you will be part of a dynamic and