Description & Requirements Maximus is a trusted federal partner supporting mission critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers. Joining Maximus means becoming part of a collaborative, mission driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver high impact solutions while contributing to outcomes that matter at a national scale. This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed. Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred. Must be a U.S. Citizen without dual citizenship. Maximus TCS (Technology and Consulting Services) Internal Job Profile Code TCS167, T5, Band 8 Job-Specific Essential Duties and Responsibilities - Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments. - Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution. - Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements. - Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements. - Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration. - Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services. - Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications. - Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer. - Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services. - Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services. Job-Specific Minimum Requirements - Due to contract requirements all candidates must be U.S. citizens without dual citizenship. Green Card Holders or those requiring sponsorship cannot be considered. - Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience). - 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles. - Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems). - Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues. - Hands-on experience with monitoring tools and performance analysis for voice and video services. - Strong knowledge of QoS, network integration, and voice/video traffic optimization. - Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes. - Experience coordinating incident response and service restoration in mission-critical environments. - Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts. - Experience supporting SLA performance tracking and service improvement initiatives. - Ability to collaborate across network engineering, operations, and architecture teams. Preferred Skills and Qualifications - Relevant telecommunications or network certification (e.g., Cisco CCNP Collaboration, CCNP Enterprise, or equivalent). - Experience supporting federal government environments. - Experience with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar collaboration technologies). - Familiarity with hybrid cloud communications architectures. - Knowledge of ITIL-based ITSM/ITOM processes and integration with service delivery. - Experience supporting VoIP and VTC services in large-scale environments. - Strong analytical and troubleshooting skills in high-availability, mission-critical environments. - Excellent communication skills and ability to serve as a technical liaison to senior stakeholders. - Experience contributing to architecture governance and service optimization initiatives. #techjobs #clearance #veteransPage Minimum Requirements TCS167, T5, Band 8 #cleared0618 EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [email protected] . Minimum Salary $ 100,000.00 Maximum Salary $ 125,000.00 Apply To this Job