My client, a financial/mortgage company seeks a System Administrator to support the organization’s IT service management platform, ensuring data security and system availability, and providing expert guidance to improve processes, integrations, and team efficiency. Type: Temp 6-month (possible perm position after) Start Date: ASAP Location: Remote (any time zone) Pay Rate: $90/hr. + benefits. Schedule: Monday - Friday, morning flexible schedule FUNCTIONS

• Serve as platform expert

— Lead advanced features for the service desk, asset management, and change control platform.

• Administer daily operations

— Manage cloud-based infrastructure and connected systems.

• Maintain platform updates

— Oversee enhancements, releases, and system upgrades with proper changelogs.

• Resolve performance issues

— Troubleshoot and fix software problems.

• Collaborate across teams

— Partner with Governance, EPMO, Sales, Ops, and Technology to support organizational needs.

• Develop reporting

— Create metrics and dashboards for senior leadership.

• Automate workflows

— Build cross‑system automations using Python, Azure, and Power Platform.

• Manage CI/CD automation

— Use GitLab pipelines for automation code.

• Act as technical liaison

— Serve as primary contact for third‑party providers and consultants.

• Improve processes

— Identify operational gaps and drive process improvements.

Qualifications

• 3 yrs Experience in cloud-based IT
• Working knowledge of SolarWinds Service Desk, Freshservice, Zendesk, or similar cloud‑based IT service management
• Integrations using systems such as Azure, Okta; HTTP requests.
• Knowledge of Asana, Trello, JIRA or other similar

project management software for tracking development.

• Executes projects with little direction.
• Proficient ability in communicating issues, impacts, and corrective actions in written and verbal form following change management procedures.