Summary of Position To aid and assist in providing direction, instruction, and guidance to a team of individuals with the purpose of training and developing staff. Works with the CBO A/R Manager to manage projects and develop process improvements, while providing the daily guidance and assistance needed to maintain optimal performance and productivity within the team. Provides supervisory guidance to the team as directed by the A/R Manager and perform all functions with a high level of discretion and professionalism. Nature and Scope An effective Senior Team Lead will provide guidance to their team based on management direction, will use their experience and knowledge of the tools the team uses (e.g., EPIC), policies, and guidelines to educate team members, will identify areas for improvement systematically and within their team, and will communicate directly with management the status of resolved and outstanding issues/roadblocks within the team. Principal Duties and Responsibilities 1. To provide or assist in obtaining training for team members as needed 2. To provide or assist team members in understanding PPN processes, policies, and procedures 3. To insure correct use of practices by team members through their knowledge, or by obtaining assistance of Subject Matter Experts (e.g., Corporate Coding Analyst) and corporate management when needed 4. To provide team members assistance with day-to-day questions 5. To perform the duties of the team they support in an efficient and effective manner 6. Assist management with employee audits, new hire training, projects, and filling the needs of the team as assigned 7. Responsible for other duties as assigned Accountabilities 1. Strong Work Ethic: consistently uphold a high work standard. A Team Lead should take personal pride in putting forth their best efforts daily. 2. Positive Attitude: lead by example by possessing a positive outlook and attitude. This includes not dwelling on challenges and abstaining from office gossip/politics. A Team Lead should be able to deal with setbacks and continue to pursue goals despite obstacles while maintaining a positive outlook. 3. Effective Communicator: strong verbal, non-verbal, written, and interpersonal communication skills in individual and group settings. Must be willing to be accessible/available to team members at all times to adequately field questions and provide answers, recommendations, and training in a manner that promotes individual growth and team building concepts as defined by management. 4. Adaptability: must be adaptable and flexible in an everchanging work environment. A Team Lead should be open to change and should embrace new ideas, policies and procedures, and possess the ability to successfully lead team members through changes with a positive outlook and attitude. 5. Self-Motivated: must be a problem-solver and capable of producing high quality work with minimal supervision. A Team Lead should actively seek and seize opportunities for improvement, should be willing to take on additional responsibilities, assignments, and projects when needed, should be committed to organizational goals and be willing to put forth extra effort to reach organizational goals. 6. Professionalism: must be reliable, punctual, empathetic, and willing to take accountability. A Team Lead should maintain poise when faced with difficult situations and should exude a positive, polite demeanor in daily interactions. A Team Lead should act as an extension of management and should address team members and problems/issues in a manner consistent with PPN guidelines. Qualifications 1. Three to five years in medical billing or coding required. 2. Minimum of one year with PPN to obtain knowledge of system, policies, and procedures, or manager recognized expertise 3. Strong understanding of the Physician Revenue Cycle 4. Minimum High School diploma or equivalency certificate 5. Knowledgeable about third party billing regulations and CPT/ICD coding 6. Routine CRT/data entry skills 7. Working knowledge of spreadsheet applications 8. Proven record of dependability 9. Strong communication and decision-making skills