Responsibilities

Pre-sales consultation You will support our sales team during pre-sales to understand the customer needs and work out a plan to implement our services and solutions to help mitigate their problems. Uncover business problems Acquire and examine customer needs and requirements Develop an initial view of the solution Prepare software presentation and demonstration that specifically address the customer problems Define detailed project implementation plans Software implementation You play a critical role in ensuring the implementation project is rolled out according to plan. Business analysis and mapping System installation and configuration Data migration End-user onboarding and training User acceptance testing Post-implementation support You understand that maintaining a healthy relationship with customers post-implementation is critical, and sometimes, issues do arise. You don't mind supporting customers whenever needed and being proactive in ensuring issues are promptly resolved and customers are happy. Diagnose, research, and analyse issues related to the platform, software functionality, configuration, and data Respond promptly to customers' queries and feedback Diligently walk customers through a series of actions to resolve issues and advise improvements Follow up with customers to ensure all issues are fixed Requirements 3-5 years experience in Infor Sunsystems application consulting Fluent in English and Khmer. Khmer citizen. An infinitely curious and open mind to learn and grow. Adoption of our core values. Excellent problem-solving, negotiation, and interpersonal skills. Effective in time management and task prioritisation. A genuine passion for delighting customers and willingness to travel for work. A risk-taker who can work independently and can tolerate stressful workloads. What’s TRG International offering to you? Competitive salary package Collaboration with our diverse and inclusive TRG community, including colleagues working from anywhere across the globe. Strong culture supporting your learning, development, and growth. Participation in multiple (12+) networking, collaboration, learning, and training events each month. Training and certification support. Free access to our library (1000+ books and still counting), multiple online training portals/ universities/ academies Get coached by TRG’s founder and CEO or other experts in our coaching and mentoring network. Our recruitment process Apply by clicking on 'Apply for this job' --> Do the Pre-hire assessments (received via email right after your application submission, please complete them within 3 days) --> 1st Interview with HR Team --> 2nd Interview with Line Manager --> Offer