About the position Senior Helpers of Wilmington is seeking a highly organized, compassionate, and energetic CNA / Scheduler to join their team. This role involves forecasting staffing needs, coordinating facility schedules to ensure safe client ratios, and providing direct CNA care during emergencies or when short-staffed. The Schedule Coordinator will be a vital part of daily operations, ensuring clients receive necessary care through excellent caregiver-client matches based on skills, location, and personality. Responsibilities include providing hands-on CNA care for activities of daily living (ADLs), cleaning client homes, communicating schedule changes, maintaining attendance records, and assisting with onboarding. The ideal candidate will excel at organizing schedules, record-keeping, problem-solving, and providing excellent customer service, while ensuring all schedules meet facility guidelines and regulatory requirements.

Responsibilities

• Manages workload based on goals, initiative, and prioritization.
• Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. The company schedule must be complete three days before all scheduled shifts.
• Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family.
• Track and record in company software for all scheduling changes.
• Accept on-call duty averaging two weeks per month and as directed by supervisor.
• Communicate and provide input to the internal staff on hiring needs on a regular basis.
• May assist in keeping caregiver files up to date, including tracking expiration's of any licensing, insurance, etc. in computer software. Collects new documents as directed, notifies supervisor when new documents cannot be obtained.
• Audits timecards on a regular basis to ensure hours match scheduled hours.
• Demonstrate an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
• Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
• Act as point of contact with client family regarding schedules.
• Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
• Works in conjunction with supervisor in resolving complaints, incidents, and injuries.
• Step into the homes as a CNA during emergencies or when we are short staffed.
• Provide hands on CNA care to assist with activities of daily living (ADLs), cleaning the clients home, etc.
• Communicate schedules changes to the field staff and management in a timely manner.
• Maintain accurate attendance records.
• Help with the on-boarding process.
• Ensure all schedules meet facility guidelines and state and federal regulations.

Requirements

• High School Diploma or equivalent (GED) is required
• CNA must be on the NC state registry.
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience within a fast-paced environment

Nice-to-haves

• Previous experience in customer service preferred
• Minimum of one year in a staffing/scheduling/logistics position preferred
• Knowledge of general home care/healthcare staffing preferred
• Excellent organization and communication skills
• Quick-thinking and astute decision-making skills
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
• Excellent problem-solving and creative-solution abilities

Benefits

• Paid Time Off
• Life Insurance