April 2026 TITLE: Specialist, Junior Technical Admin, Case Management System Technology RESPONSIBLE TO: Case Management System Manager and Admin DIVISION/DEPT: Data & Technology Services SUPERVISES: N/A FLSA STATUS: Exempt BASIC FUNCTION: The Junior Technical Administrator supports the configuration, administration, and technical operations of the organization’s case management system. This role focuses on user access management, environment support, SQL-driven data validation, and technical issue triage under the direction of senior administrators and technical analysts.

• Translate business requirements into technical solutions using MS SQL Server and custom internal programming.
• Provide Tier 1 and Tier 2 customer support.
• As a part of team, complete new implementations.
• Responsible for ensuring data integrity and establishing reporting confidence.
• Obtain strong product expertise and identify business improvements.
• Technology subject matter expert in system functionality, and business process subject matter expert.

SPECIFIC DUTIES:

• Administer and maintain user accounts, roles, and security permissions across Training, UAT, and Production environments.
• Support configuration of forms, lists, workflows, and reference data within the case management application.
• Execute basic SQL queries (SELECT statements, filtering, joins) to validate data and support issue investigation.
• Perform routine data quality checks for clients, enrollments, services, and outcome records.
• Monitor, document, and triage application support tickets; escalate issues as appropriate.
• Assist with system release validation, configuration changes, and post-deployment data checks.
• Maintain administrative documentation, standard operating procedures, and configuration records.

RELATIONSHIPS:

• Internal: Daily contact with GII team members revolving around project and project needs.
• GII Members: Frequent contact with local Goodwill organizations to help identify project requirements.
• External: Frequent contact with consultants and suppliers.
• Government Officials: N/A

SKILLS NEEDED:

• Application and system administration
• Ability to prioritize user support requests.
• Excellent communication and critical thinking skills.
• Ability to write functional requirements and technical specifications.
• Document configuration and modification on member requests.
• High degree of organization, individual initiative, and personal accountability.
• Experience with non-profit case management product or project development experience a plus.
• Established background in testing software or services in partnership with mission leaders, program leaders, and grant managers.
• Ability to operate in various roles within a cross-functional team of super users, grant managers, case managers, and program directors.
• 3-5 years’ experience with Relational Database Management Systems.
• Intermediate SQL skills.
• Willingness to gain strong technical understanding of the case management system.
• Excellent analytical skills and data management abilities.
• Excellent customer service skills.
• Identify and raise technology or business process improvements.

EDUCATION: Associate’s or Bachelor’s degree in Information Systems, Computer Science, Data Management, or a related field, or equivalent experience. Microsoft SQL Certifications a plus. EXPERIENCE: 2-3 years of experience in application support, system administration, or technical operations. Working knowledge of SQL and relational databases. Experience supporting case management or human services software platforms. Exposure to data validation, reporting support, or quality assurance activities. DECISION MAKING: Decisions related to diagnosing problems and implementing corrective action. SUPERVISION: General – Latitude is given to determine approaches, procedures, and methodologies for accomplishing the work. Receive administrative review. Work is reviewed to assure that it is conceptually sound and meets assignment objectives. PHYSICAL EFFORT: Medium, lifting 30 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 15 lbs. Walking or standing to a significate degree, involves sitting most of the time. May require long hours at a personal computer.