About the position As a Software Engineer in the Telco Experience Team, you’ll help build and integrate APIs that power stakeholder-facing telco journeys, working closely with product managers, frontend engineers, and business stakeholders to deliver customer-focused features. While this role sits within our Telco Experience Team to meet immediate hiring needs, we’re also growing our engineering function more broadly and are keen to hear from engineers interested in building products across multiple domains. We value solid engineering fundamentals and transferable skills, and you’ll have opportunities to work beyond telco as our platform and teams continue to scale. You’ll collaborate with core platform teams responsible for supplier integrations and shared infrastructure, contributing to projects that shape how our telco products are experienced end-to-end. You’ll work primarily with Go, Kafka, Kubernetes, Postgres and MongoDB, gaining hands-on experience with event-driven systems and modern observability practices. We're looking for a backend-focused engineer who enjoys learning, collaboration, and contributing to frontend-heavy initiatives while building reliable services. You’ll thrive here if you’re curious, proactive, and comfortable working in a fast-moving, evolving team. Experience in regulated consumer services or consultancy, and an interest in digitalisation and whole-product thinking, are a plus, but above all, we value a growth mindset and a desire to build great customer experiences together.

Responsibilities

• Contribute to team goals by delivering well-scoped work that aligns with agreed objectives.
• Participate in prioritisation discussions and raise risks or opportunities as they arise.
• Design and implement reliable technical solutions within existing architectures and standards.
• Make sound technical decisions for your work, drawing on experience across relevant technologies and seeking guidance when needed.
• Deliver features and improvements from design through to completion with support from senior engineers.
• Balance quality and progress, address technical debt as part of regular work, and help keep services and processes maintainable.
• Build a solid understanding of the product and services your team supports.
• Understand how your work contributes to user and business outcomes, and factor this into day-to-day technical decisions.
• Work collaboratively through pairing, code reviews, and team discussions.
• Be open to feedback, support teammates when possible, and actively develop your technical and professional skills.

Requirements

• Experience with Go is preferred but not essential.
• Proven fluency with Postgres, Kafka, and Kubernetes
• Solid experience building distributed systems, including concurrency and event-driven architectures
• A strong understanding of system resilience, observability, uptime, SLAs, and progressive degradation
• The ability to deliver end-to-end solutions, from design through build, deployment, and ongoing support
• Experience working with CI/CD tooling, Terraform, and modern cloud workflows
• Strong communication, collaboration, and problem-solving skills
• The ability to thrive in an agile, iterative environment while delivering continuous feature improvements
• Experience mentoring mid-level engineers and modelling engineering best practices
• Comfort working in autonomous, product-focused teams

Nice-to-haves

• Familiarity with Kafka and database migrations (e.g. CockroachDB to RDS) as a plus

Benefits

• Competitive salary
• Performance bonus
• Flexible working
• Optional four-day working week
• Work from anywhere for up to three weeks, twice every tax year
• 25 days holiday plus bank holidays (increasing with tenure)
• Option to trade up to five days holiday each year
• UW discounts
• Access to 100s of rewards and discounts through Perkbox
• Matched-contribution pension scheme
• Life assurance (up to 4x salary)
• Flexible benefits allowance for private health insurance, dental insurance, or gym membership
• Eight-week paid sabbatical after four years of service
• Dedicated learning and development budget
• Bi-annual promotion cycles