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Small Business Collections Representative (Hybrid)
Enova International is a leading financial technology company that provides online financial services through AI and machine learning. They are seeking a Collections Representative to assist small businesses with payment options and ensure positive interactions during financial hardships.
Responsibilities
- Handle inbound and outbounds calls to customers regarding overdue payments
- Find solutions for customers who are past due on their account to get them back up to date
- Follow up with customers via email and answer any questions that they may have
- Maintain accurate, up-to-date information of customer interactions
- Move existing customers through various stages of delinquency with a proficiency to brings loans to a current status
- Follow all collection laws and legal practice
Skills
- Strong verbal communication and negotiation skills
- Aptitude to express empathy and patience while discussing sensitive issues
- Ability to balance multiple priorities, independently problem solve, and effectively handle changing situations
- The drive to exceed your goals in a fast-paced, metric driven environment
- Computer proficiency and accurate data entry skills required
- Prior experience using Salesforce is a plus
- Knowledge of FDCPA and FCRA practices
Benefits
- Commission or bonus
- Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
Company Overview