About the position Service Minds is looking for a highly organized and energetic Weekend Remote Dispatcher to join our team. In this essential role, you’ll serve as the bridge between customers and technicians—ensuring seamless scheduling, clear communication, and top-tier service delivery. This is a remote position; however, candidates must be located in Florida. The schedule is Thursday: 11:00 AM – 5:00 PM, Friday: 11:00 AM – 5:00 PM, Saturday: 10:00 AM – 11:00 PM, and Sunday: 10:00 AM – 11:00 PM. Compensation is hourly pay starting at $20.00 per hour, based on experience, plus bonus opportunities. Service Minds is proud to be part of a leading network in the home services industry, which includes nationally recognized brands like Mister Sparky, One Hour Heating & Air Conditioning, and Benjamin Franklin Plumbing. We’re known for our commitment to excellence, innovation, and exceptional customer experiences. As a Service Minds team member, you’re not just joining one company—you’re becoming part of a powerful network that supports your growth, offers multiple career paths, and provides access to valuable benefits across skilled trades.

Responsibilities

• Deliver exceptional customer service by addressing inquiries, offering solutions, and ensuring customer satisfaction.
• Efficiently dispatch service technicians while optimizing routes and response times.
• Maintain consistent, professional communication with customers, technicians, and internal teams.
• Accurately record service details, technician hours, and job-related information in our dispatch system.

Requirements

• Experience in dispatch operations, ideally in a fast-paced, service-driven environment.
• Proficiency with dispatch software (such as ServiceTitan) or similar platforms.
• Strong multitasking and organizational skills.
• A calm, professional demeanor under pressure with strong problem-solving abilities.
• Excellent written and verbal communication skills.
• A team-first attitude and eagerness to learn and grow in a collaborative environment.
• Candidates must be located in Florida.

Benefits

• Competitive hourly pay starting at $20.00/hr based on experience, plus bonuses.
• FREE Health Savings Account (HSA) medical plan for employees, plus additional affordable health coverage options.
• Dental and vision insurance.
• Company-paid life insurance and long-term disability insurance.
• Paid Time Off (PTO) and paid holidays.
• 401(k) with employer match.
• Management-in-training programs and career growth opportunities.
• Employee discounts on services from Benjamin Franklin Plumbing, Mister Sparky, and One Hour Heating & Air Conditioning.