Position Summary The Billing Specialist is responsible for performing a variety of complex billing and collections activities related to patient accounts within a Skilled Nursing Facility (SNF) environment. This role audits accounts, ensures accurate billing, manages collections, and collaborates with patients and third-party payors to resolve account balances. This is a remote position with periodic in-office requirements as needed for meetings.

Key Responsibilities

• Audit, process, and maintain patient billing accounts with a high degree of accuracy for three facilities.
• Generate and send billing statements; investigate and resolve account discrepancies
• Monitor and report on delinquent accounts; initiate and manage collection processes
• Communicate with Medicare, Medicaid, HMOs, and other third-party payors to ensure timely reimbursement
• Work directly with patients via phone and, when applicable, virtual channels to address billing questions and collect outstanding balances
• Establish payment plans and prepare accounts for assignment as needed
• Maintain accurate documentation and reporting related to billing and collections activities
• Handle incoming calls related to billing inquiries in a professional and timely manner

Required Qualifications

• Minimum of 5+ years of verifiable experience in Skilled Nursing Facility (SNF) billing
• Strong knowledge of Medicare, Medicaid, and HMO billing processes
• Proven ability to manage patient account collections and resolve billing issues
• Excellent communication skills, with the ability to work directly with patients regarding sensitive financial matters
• Ability to work independently in a remote environment

Preferred Qualifications (Nice to Have)

• Experience handling high-volume billing and collections
• Billing and coding certification

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.