Position Overview This role is responsible for delivering high-quality software engineering support using an Agile Kanban methodology. The personnel will work closely with Product Owners and technical stakeholders to maintain, enhance, and support these applications in a secure, compliant federal environment.

Key Responsibilities

Lead all development, maintenance, and enhancement activities for three complex scoped ServiceNow applications. Design, develop, test, and implement customizations using ServiceNow best practices, including Business Rules, Client Scripts, UI Actions, Workflows, Flow Designer, Script Includes, and Transform Maps. Maintain and enhance Angular JS frontend components and Service Portal user experiences. Develop and maintain integrations with external library systems, MID Server processes, and other internal/external systems. Create and customize bibliographic record interfaces and data ingestion processes using industry standards. Provide expert support during annual ServiceNow platform upgrades and patches, including impact analysis, regression testing, and remediation. Troubleshoot complex production issues and implement timely resolutions. Work within formal change management, SDLC, and security processes to promote code through Development, Test, and Production environments. Mentor client staff and ensure knowledge transfer on application architecture and custom functionality. Contribute to agile ceremonies, backlog refinement, and delivery of production-ready code and documentation. Ensure all deliverables meet coding standards, accessibility, security, and performance requirements.

Required Qualifications

Minimum 12+ years of IT experience, with 7+ years of hands-on ServiceNow development and architecture experience. Proven experience designing and developing complex, scoped ServiceNow applications. Strong expertise in Angular JS, HTML, CSS, JavaScript, and Service Portal development. Deep knowledge of the ServiceNow Customer Service Management (CSM) module. Active Certifications (must be verifiable): ServiceNow Certified Administrator ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist ITIL v3 (or higher) Must understand MARC and ONIX standards. Familiarity with ISO standards and conventions for ISBN, ISSN, ISNI Strong understanding of JSON, REST APIs, XML, and MID Server architecture. Experience working in Agile/Kanban environments with story point estimation.

Preferred Qualifications

Prior experience supporting library, archival, publishing, or similar content management systems. Experience with ServiceNow Flow Designer and Integration Hub. Familiarity with federal records management and Controlled Unclassified Information (CUI) requirements. Security & Compliance Must be able to successfully complete federal contractor fitness/background investigation. Must complete annual mandatory IT Security and Records Management training. This is a remote position.