Thrive in a culture of innovation and teamwork. We're hiring a Service Desk Specialistremote From Anywhere! This position is based in Remote and we are looking to fill it quickly. This position requires a strong and diverse skillset in relevant areas to drive success. This straightforward role comes with a dependable salary of a competitive salary. Â Â Department Information Serving People. Serving Colorado... The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services. We believe equity, diversity, and inclusion drive our success, and encourage candidates from all identities, backgrounds, and abilities to apply. We know it's important to support each other, and that means having a healthy balance of work and personal time, and benefits that allow us all to have fulfilling lives. Watch this two-minute video to learn about how OIT's mission, vision, and values inspire us to provide solutions that power the services Coloradans rely on every day. Description Of Job IMPORTANT NOTE: Please review your application to ensure completion. For the most equitable applicant experience, OIT?s hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these items are not used by OIT?s hiring team. Do you want to make our beautiful state even better? At OIT, we provide secure digital services that put Coloradans first. The Service Desk Specialist supports that mission by providing critical assistance to keep the myColorado application running smoothly. If you have a passion for technology and being part of a team helping others, apply today to put that passion into working for the State you love. Some Of Your Important Responsibilities Will Include ? Providing Tier I support and customer assistance for a mobile application. ? Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems. ? Install the myColorado software on supported devices following defined procedures, processes, and methods. ? Employ Incident Management procedures to enter tickets into the required tracking system. Minimum Qualifications, Substitutions, Conditions Of Employment & Appeal Rights A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While most salary offers are made within the posted range, occasionally an offer is made below or above the posted range based upon this salary analysis. This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows: Minimum Qualifications ? One year of professional experience in an occupational field related to the work assigned to the position including mobile application support. OR ? Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees. Substitutions ? Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis. ? Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. ? Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. Preferred Qualifications ? ITIL Certification. ? Agile and scrum methodology experience. ? Government work experience. ? iTunes as well as Apple and Google Play Store. ? Use of tools and diverse mobile devices makes and models. Conditions Of Employment OIT candidates and employees must comply with any screening procedures in place at state entity locations where they might be required to perform work. A pre-employment background check will be conducted as part of the selection process. Positions supporting some agencies such as the Department of Corrections and the Department of Public Safety will also requ