Our client provides innovative transportation technology and market insights to the world’s most reputable household brands. Since 2004, they have boldly challenged the legacy practices adhered to by the $700 billion transportation industry. Using our cutting-edge technology and industry expertise, we deliver sustainable fuel and freight solutions that reduce cost, create fair partnerships, and decarbonize transportation networks. Senior Client Integrations Specialist Job Type: Full-time; Remote Responsibilities: Client Implementations

• Lead multiple concurrent Tier 2 and Tier 3 implementations across all Breakthrough products.
• Lead higher-complexity and higher-risk engagements.
• Begin leading components of Tier 1 implementations as a proving ground for Architect readiness, partnering closely with Architects as needed.
• Serve as the primary implementation owner, accountable for timelines, deliverables, and execution quality.
• Develop and execute comprehensive testing plans for client implementation projects.
• Lead weekly client meetings, providing clear updates, next steps, and risk management.
• Build and maintain detailed project documentation, including timelines, requirements, and action tracking.
• Guide clients through the implementation process to ensure a smooth onboarding experience and strong early value realization.
• Ability to provide occasional after-hours or weekend support during client go-lives and hypercare to ensure successful onboarding and issue resolution.

Technical Integration & Platform Configuration

• Execute platform operational work, focusing primarily on complex scenarios and escalations.
• Lead and support technical integrations and data connectivity efforts (ex: API, SFTP, AS2, cloud storage transfer) alongside senior team members.
• Provide deep technical guidance on integrations, data flows, and platform configurations.
• Support advanced troubleshooting and root-cause analysis for client issues.
• Manage and execute system configurations within our platform, ensuring that client-specific settings and integrations are precisely configured.

Cross-Functional Collaboration

• Drive cross-functional execution across Technology, Account Management, and external partners.
• Translate technical complexity into clear, actionable guidance for internal teams and clients.
• Support sales enablement efforts by contributing technical insight and implementation scoping to inform client buying decisions.
• Communicate risks, dependencies, and decisions clearly to maintain alignment across teams.

Mentorship & Process Improvement

• Mentor and support Client Integration Specialists and Leads, providing guidance on execution, communication, and technical problem-solving.
• Identify and drive improvements to implementation processes, tools, and documentation.
• Share best practices and patterns to improve team consistency, scalability, and quality.

Experience:

• 4+ years of relevant experience in client implementations, integrations, logistics, supply chain, or transportation.
• 4+ years of customer-facing experience.
• Proven experience leading complex client-facing implementations.
• Strong understanding of technical integrations, data flows, and platform operations.
• Prior experience with TMS systems is a plus.
• Prior experience in API, MFT, and EDI integrations is a plus.
• Strong ownership mindset with the ability to manage complex, ambiguous work.
• Proven ability to lead multiple high‑impact initiatives simultaneously.
• Confident communicator in complex client and cross‑functional environments.
• Strong technical aptitude and systems thinking.
• Ability to mentor others and raise overall team performance.
• Proactive, solution‑oriented approach to problem‑solving.
• Strong understanding of supply chain and transportation processes.

This position offers a competitive base salary.