Job Description:

• Serve as a primary point of contact for the business unit’s change requests
• Document business requirements, process maps, decision points, and operating procedures in clear, business-friendly language
• Identify and recommend process improvements to increase efficiency, accuracy, and controls, support implementation and measure results
• Facilitate recurring business reviews (e.g., bi-weekly) to align priorities, timelines, risks, and readiness
• Coordinate client and internal meetings: build agendas, capture meeting minutes, and track action items to closure
• Prepare and deliver recurring and ad hoc reporting; validate data outputs with business owners and explain key drivers and variances
• Support change adoption by helping create training materials, updating manuals, communicating changes, and gathering feedback post-implementation
• Promote collaboration and accountability across teams; escalate issues and recommend options when tradeoffs are required

Requirements:

• Bachelor’s degree in Business, Operations, or a related field (or equivalent experience)
• 5+ years of experience in Business Analysis, Operations, Finance, or Process Improvement roles
• Proven ability to lead meetings, facilitate alignment, and communicate clearly with stakeholders at multiple levels
• Strong analytical and problem-solving skills, including the ability to interpret data, identify trends, and explain drivers
• Experience documenting business requirements, procedures, and process flows
• Proficiency with Microsoft Excel and ability to learn new business tools quickly
• Strong organizational skills: ability to manage multiple priorities and meet deadlines in a fast-paced environment

Benefits:

• generous, flexible vacation policy
• 401(k) employer match
• comprehensive health benefits
• educational assistance
• leadership and technical development academies to help build your skills and capabilities