Do you thrive at the intersection of business complexity and technical delivery — turning ambiguous processes into the structured logic that makes AI systems actually work? 🧠⚙️ Join us to define how decisions get made, how workflows behave, and how AI solutions align with real operational reality. 🌟 What we offer A central role in shaping AI-driven solutions for enterprise clients in insurance, healthcare, and complex operations environments Direct collaboration with AI Engineers and Full-Stack Developers to translate business logic into scalable systems Exposure to cutting-edge AI products: agents, copilots, and workflow automation at enterprise scale High ownership from day one — you define scope, logic, and validation, not just document what others decide A world-class team and a flexible hybrid/remote setup 🧑🏻‍💻 Key Responsibilities Lead discovery sessions with SMEs and stakeholders to understand, challenge, and map complex business processes at both high-level and detailed operational levels Define end-to-end decision logic, workflow behavior, exception handling, and validation criteria in close collaboration with client stakeholders, operations teams, and engineering Actively define — together with engineers and stakeholders — the scope, boundaries, decision points, and expected behaviors of AI agents, copilots, and workflow automation solutions across claims, benefits, care management, and related domains Structure and formalize business rules, operational criteria, and system behaviors from policies, SOPs, legacy systems, and stakeholder input into clear functional logic that technical teams can implement Drive validation and testing efforts: define acceptance criteria, test scenarios, and evaluation approaches to ensure alignment with expected outcomes Work directly with client stakeholders and cross-functional internal teams to refine requirements, resolve ambiguities, surface tradeoffs, and support prioritization throughout delivery Maintain clear documentation of workflows, decision trees, business rules, system interactions, and expected outputs, ensuring shared understanding across all teams 🤝 If you have 5+ years of experience as a Functional Analyst, Business Analyst, Product Analyst, or similar role in insurance, healthcare, or other highly regulated, operations-intensive industries Strong understanding of complex operational workflows such as claims, benefits administration, authorizations, case management, or back-office processes Proven ability to break down complex business problems into structured workflows, decision logic, and actionable requirements — with sharp judgment around edge cases and exceptions Advanced English, written and spoken, with direct experience working with North American or European clients and stakeholders High autonomy, ownership, and comfort operating in ambiguous, fast-moving environments 🦾 It’s a plus Familiarity with AI/ML concepts, specifically LLMs, RAG, and agentic frameworks Experience working in large enterprise organizations or alongside engineering teams building AI-powered systems Background in process mapping or business rules formalization (BPMN, decision tables, or similar) Experience with tools like Jira, Confluence, Notion, or equivalent SQL or basic data querying skills This call is made within the framework of Law 19.691 on the Promotion of Employment for Persons with Disabilities, including individuals registered in the National Registry of Persons with Disabilities of the Ministry of Social Development