Key Responsibilities: Salesforce Administration

• Administer Salesforce orgs including user setup, roles, profiles, permission sets, and security controls.
• Configure and maintain objects, fields, page layouts, validation rules, flows, and approval processes.
• Integration with external identity providers like OKTA, using SAML or OIDC.
• Manage data integrity through data imports, exports, cleansing, and validation.
• Monitor system health, manage releases, and support platform upgrades.

Salesforce Development

• Design, configure, and maintain Salesforce objects, fields, validation rules, flows, and security models.
• Develop and deploy Salesforce solutions using Apex, Lightning Web Components (LWC), and Visualforce.
• Manage Salesforce integrations using REST APIs, middleware, and event-based architecture.
• Support CI/CD processes using Salesforce DX and version control systems.
• Perform system monitoring, troubleshooting, and performance optimization.
• Manage data integrity, backups, releases, and sandbox environments.
• Collaborate with business stakeholders to gather requirements and translate them into Salesforce and AI solutions.
• Support user adoption through training, documentation, and change management.
• Participate in UAT, deployment, and post-production support.

Integration & API Support

• Integrate Salesforce with the MuleSoft API Gateway and external systems.
• Support real-time and near real-time data exchange using REST/SOAP APIs.
• Collaborate with MuleSoft and backend teams to define data models and integration patterns.
• Troubleshoot integration issues and ensure secure data transmission.

Security, Compliance & Governance

• Implement Salesforce security best practices aligned with CMS, HIPAA, and federal security standards.
• Support role-based access control (RBAC) and audit requirements.
• Participate in Section 508 and accessibility considerations where applicable.
• Maintain documentation for configurations, integrations, and security controls.

Agile Collaboration & Support

• Work closely with Product Owners, Business Analysts, UI/UX designers, and QA teams.
• Participate in Agile ceremonies including PI planning, sprint planning, backlog refinement, demos, and retrospectives.

Required Qualifications:

• 3+ years of experience as a Salesforce Administrator and/or Developer.
• Hands-on experience with Salesforce configuration and customization.
• Strong experience with Apex, LWC, SOQL, and Salesforce APIs.
• Experience integrating Salesforce with external systems via APIs.
• Familiarity with Agile/Scrum methodologies.

Preferred Qualifications:

• Salesforce certifications (Admin, Platform Developer I/II).
• Experience with federal or healthcare projects (CMS, Medicaid, Medicare).
• Experience with MuleSoft integrations.
• Knowledge of HIPAA, CMS interoperability, and data privacy regulations.
• Experience with case management or investigative workflows.
• Configure and manage Salesforce AI capabilities including Einstein AI and Salesforce Agent Framework (Agentforce).
• Implement AI-driven agents for sales, service, and support automation.
• Design and deploy AI use cases such as intelligent case routing, next-best actions, AI summaries, and conversational agents.
• Configure prompts, actions, and workflows for Salesforce AI agents.
• Integrate Salesforce AI agents with business processes, flows, and external systems.
• Ensure responsible AI usage including data privacy, access control, and governance.
• Experience implementing AI use cases such as recommendations, summaries, and automated responses.

Key Skills:

• Salesforce Administration & Development
• Apex, LWC, Visualforce
• Salesforce Integrations & APIs
• MuleSoft (preferred)
• Security & Compliance (HIPAA/CMS)
• Agile Delivery

Education: Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience). Residency Requirement: Candidate must be able to obtain Public Trust clearance and must have lived in the United States for at least three (3) out of the last five (5) years.