The North Carolina Department of Revenue is dedicated to excellence in tax administration and is seeking a Revenue Officer I for their Greenville Service Center. This role involves answering technical tax law questions, ensuring compliance, and providing professional customer service to taxpayers while adhering to state statutes and policies.

Responsibilities

• Educate the public on State tax matters and promote compliance with State revenue laws
• Determine liabilities, payment plans, installment agreements and adjust accounts based on research or documents provided by taxpayers
• Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters and complete special projects
• Utilize legal remedies to collect liabilities or secure returns
• Utilize professional judgment to decide when to initiate civil action and what civil actions to employ to bring a case to a successful resolution
• Work independently to examine, research, verify, and evaluate financial statements, returns, and other data
• Travel to taxpayer locations within an assigned territory with limited overnight travel

Skills

• Bachelor's degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution; or an equivalent combination of education and experience
• Basic knowledge of principles of business administration related to reporting and/or calculating tax
• Basic skills using Microsoft Word and Excel
• Access to reliable transportation and a valid driver's license is necessary
• Ability to work independently and prioritize tasks
• Effective communication skills
• Experience dealing with conflict in a professional manner
• Ability to travel to taxpayer locations within an assigned territory with limited overnight travel
• Ability to adhere to NC statutes and the Department's policies and procedures
• Ability to educate the public on State tax matters and promote compliance with State revenue laws
• Ability to determine liabilities, payment plans, installment agreements and adjust accounts based on research or documents provided by taxpayers
• Ability to communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters and complete special projects
• Ability to utilize legal remedies to collect liabilities or secure returns
• Ability to utilize professional judgment to decide when to initiate civil action and what civil actions to employ to bring a case to a successful resolution
• Ability to examine, research, verify, and evaluate financial statements, returns, and other data

Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
• Twelve paid holidays per year
• Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
• Twelve sick days/year which are cumulative indefinitely
• Paid Parental Leave
• Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• 401K and 457 plans
• Eligibility for the Public Service Loan Forgiveness Program

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