The North Carolina Department of Revenue is dedicated to excellence in tax administration and is seeking a Revenue Officer I for their Charlotte Service Center. The role involves answering technical tax law questions, resolving issues, and promoting compliance with state revenue laws through professional customer service and enforcement actions when necessary.

Responsibilities

• Educate the public on State tax matters and promote compliance with State revenue laws
• Determine liabilities, payment plans, installment agreements and adjust accounts based on research or documents provided by taxpayers
• Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters and complete special projects
• Utilize legal remedies to collect liabilities or secure returns
• Utilize professional judgment to decide when to initiate civil action and what civil actions to employ to bring a case to a successful resolution
• Work independently to examine, research, verify, and evaluate financial statements, returns, and other data
• Travel to taxpayer locations within an assigned territory with limited overnight travel

Skills

• Bachelor's degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution; or an equivalent combination of education and experience
• Basic knowledge of principles of business administration related to reporting and/or calculating tax
• Basic skills using Microsoft Word and Excel
• Access to reliable transportation and a valid driver's license is necessary

Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
• Twelve paid holidays per year
• Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
• Twelve sick days/year which are cumulative indefinitely
• Paid Parental Leave
• Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• 401K, 457, and 403(b) plans
• Eligibility for the Public Service Loan Forgiveness Program

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