Note: The job is a remote job and is open to candidates in USA. KMC Careers is seeking a Cloud Operations Analyst to join Illumio, a company dedicated to providing user-friendly security technology. The role involves managing releases, resolving technical issues, and collaborating with various stakeholders to ensure timely delivery and compliance with policies.

Responsibilities

• As part of the Cloud Operations team ensures releases are done as per plan, and progress is communicated to all stakeholders
• Work to resolve technical issues and escalations at the infrastructure and application levels
• Leading, driving, facilitating, and managing Incident bridge
• Provide scheduled on-call services for emergency changes
• Participate in the site incidents troubleshooting triage efforts
• Work directly with developers to fix the technical issues they are facing, engage relevant teams, and take issues to a logical conclusion
• Improve existing processes and automate using new tools and scripts
• Work on different projects, provide status updates and meet stakeholder expectations
• Define and improve existing releases, and deployment processes and drive discussions within the team
• Manage releases and deployments in the distributed Environment across multiple stacks and ensure compliance with Illumio policies
• Work collaboratively and efficiently with all internal and external partners and stakeholders across multiple time zones to ensure timely delivery

Skills

• 5+ years of total experience with a bachelor's degree is required
• Solid knowledge of the Linux operating system, Ubuntu, RHEL, and OEL7 is required
• Application support and debugging experience in a dynamic fast-paced production environment
• Knowledge/Experience of Incident Management
• Network basics and Troubleshooting skills
• Load balancers / Traffic manager knowledge
• Virtualization, Containerization Knowledge
• Good understanding of Production deployment, Distributed Env required
• Sound knowledge in one or more programming languages like shell, and python
• 4+ years in a production support role in a fast-paced industry/organization
• Strong communication skills and ability to work effectively across global teams
• Ability to manage multiple tasks and competing priorities to deliver projects on schedule
• Strong problem-solving and operational process skills and attention to detail
• Knowledge of GIT, Jira, and Jenkins preferred

Benefits

• Comprehensive health benefits
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Company Overview