Note: The job is a remote job and is open to candidates in USA. SimonMed is focused on transforming healthcare into a consumer-centric experience, and they are seeking a VP of Longevity & Preventive Wellness Operations to lead this initiative. The role involves redesigning workflows, building a high-touch concierge team, and developing strategies for growth while managing operational scale and P&L ownership.

Responsibilities

• Retail Health Transformation: Redesign traditional clinical and front-desk workflows to reflect a premium retail environment, shifting the operational focus from reactive, episodic care to proactive, patient-forward preventive wellness
• Concierge Team Building & Culture: Build and lead a high-touch concierge organization (Concierge Coordinators, Wellness Advocates) with clear hiring profiles, training, and service standards rooted in an "inform, not sell" philosophy. Shift clinical and administrative staff toward highly accountable, educational, and customer-service-oriented roles
• Strategic Growth & Portfolio Expansion: Partner with Visualize and strategize continuously alongside Sales and Marketing to develop and execute a robust go-to-market strategy, including launch playbooks, membership conversion, channel analytics, and capacity/demand alignment expand the longevity product portfolio, penetrate new consumer markets, and aggressively grow our referral network reach
• Operational Scale & P&L Ownership: Operationalize and scale standardized SOPs, staffing models, scheduling flows, digital intake, and clinical pathways across sites. Own service-line P manage revenue, cost structure, margins, and productivity with rigorous KPI dashboards and continuous improvement
• Digital & Frictionless Experience: Deploy and enforce the adoption of digital tools (online scheduling, digital intake, mobile payments, automated follow-ups) to ensure a frictionless seamless, modern consumer experience
• Quality & Throughput: Ensure compliance, safety, and privacy; implement daily huddles, root-cause reviews, and Lean/CI methods to improve throughput and patient Net Promoter Scores (NPS)
• Drive measurable improvement in cash-pay conversion rates, membership enrollment, and AI-enabled service attach rates across all markets
• Partner with clinical and AI teams to translate imaging and AI outputs into personalized, actionable patient journeys that differentiate SimonMed Longevity as a category leader
• Develop and scale strategic partnerships across concierge medicine, employer health, and digital health ecosystems to accelerate market penetration

Skills

• 10+ years in healthcare operations leadership imaging, with a strong preference for experience in retail health, ambulatory, executive health, or premium consumer health wellness
• Demonstrated success transforming mainstream/traditional healthcare operations into consumer-centric, retail-driven health models
• Proven multi-site scale-up experience with strict P&L ownership and KPI discipline
• Track record of building high-touch concierge teams and mission-driven, highly accountable cultures and premium service standards
• Cross-functional execution capability with clinical, sales, marketing, and IT partners
• Bachelor's degree required in a relevant field
• Cash-pay/ Deep expertise in self-pay/direct-to-consumer healthcare and membership models
• Longevity/preventive screening program experience. Specific programmatic experience in longevity or preventive screening
• Hands-on experience scaling digital patient engagement platforms
• Master's degree strongly preferred: MBA, MHA/MHSA, MPH, or MS

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