Note: The job is a remote job and is open to candidates in USA. Wafa Assurance Côte d'Ivoire is a growing organization seeking to strengthen its strategic, operational, and customer-focused capabilities. The Vice President of Strategic Operations is responsible for leading enterprise-wide operations, overseeing cross-functional planning, and ensuring effective execution of strategic projects.

Responsibilities

• Leading enterprise-wide operations and strategic initiatives
• Overseeing cross-functional planning
• Aligning operational priorities with organizational goals
• Ensuring effective execution of strategic projects
• Managing operational performance
• Overseeing P&L-related activities
• Partnering with senior leadership to optimize processes and resource allocation
• Monitoring customer service outcomes
• Setting operational KPIs
• Implementing continuous improvement programs
• Mentoring leaders
• Building high-performing teams
• Supporting data-driven decision-making to drive efficiency, profitability, and customer satisfaction

Skills

• Strong Operations Management experience with a track record of optimizing processes, improving efficiency, and leading cross-functional teams
• Demonstrated expertise in P&L Management, including budgeting, forecasting, financial analysis, and accountability for revenue and cost performance
• Background in Customer Service leadership, with the ability to design and monitor service standards, customer experience metrics, and improvement initiatives
• Proven Strategic Planning skills, including setting long-term objectives, defining operational roadmaps, and aligning initiatives with organizational priorities
• Advanced Project Management capabilities, including managing complex, multi-stakeholder initiatives, establishing timelines, and ensuring on-time delivery
• Exceptional communication, collaboration, and influencing skills, with the ability to work effectively across remote and distributed teams
• Experience in senior or executive-level operations roles
• Bachelor's degree in Business, Operations, Finance, or a related field
• Comfort with data analytics, KPI development, and performance dashboards to support informed decision-making
• Ability to work independently in a remote environment, manage multiple priorities, and adapt to changing business needs
• Background in growth-oriented or multi-site organizations is beneficial
• An advanced degree (MBA or similar) is advantageous

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