Note: The job is a remote job and is open to candidates in USA. nxtplay search group is seeking a VP of Account Management for a high growth PE backed SaaS company. The role involves owning growth within the existing customer base, focusing on renewals and expansion, and leading a team of Account Managers to drive net revenue retention.

Responsibilities

• Net revenue retention. Full accountability for expansion and retention in the installed base — the commercial number on the existing customers
• Renewals. Owning the commercial renewal motion end to end: forecasting, negotiation, pricing, and on-time close. Protecting gross revenue retention
• Expansion. Driving upsell, cross-sell, and seat/usage expansion. Turning product value and account health into incremental ARR
• The AM team. Leading, coaching, and developing a team of quota-carrying Account Managers. Setting quotas, designing the comp plan, running the forecast cadence, and raising the bar on sales execution within the base
• Commercial relationship ownership. Being the senior commercial owner of the existing-customer relationship — pricing, negotiation, and growth strategy at the account level
• Forecast on the base. Running a disciplined forecast on renewals and expansion that leadership can rely on, and surfacing churn or downsell risk early

Skills

• Track record leading account management or expansion sales in B2B SaaS — owning renewals and expansion (NRR/GRR) into an existing customer base
• Experience running AM as a sales function — quota-carrying teams, comp plans, forecast rigor — not as a support or relationship-only org
• Strong commercial instincts: pricing, negotiation, and turning account health into revenue
• A coaching orientation, including experience moving a team toward (or deeper into) a sales-focused, quota-carrying motion
• Experience in PE backed SaaS companies leading sales and CS/expansion into the customer base
• Experience building or maturing an expansion motion and the systems behind it
• Fluency with modern AM tooling and AI-assisted account management workflows

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