Note: The job is a remote job and is open to candidates in USA. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. They are seeking a Technical Writer to own and drive content for key product areas, collaborating with cross-functional teams to create high-quality technical documentation. This role involves transforming complex technical concepts into accessible content while leveraging AI-assisted documentation tools.

Responsibilities

• Own end-to-end software documentation, from planning to publication
• Enforce documentation standards, style guides, and best practices
• Maintain information architecture to ensure findability, scalability, and reusability of content
• Use AI-assisted authoring tools to enhance documentation productivity and content quality
• Work with Git architecture and modern version control systems for collaborative documentation workflows
• Apply automation, scripting, or lightweight programming skills to streamline content management and delivery
• Research and understand user needs to ensure documentation supports their tasks effectively
• Continuously improve documentation based on user feedback, analytics, and usability studies
• Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement

Skills

• 3+ years of experience in technical writing
• 2+ years of experience in creating and managing software documentation (APIs, SDKs, release notes)
• Exceptional written and verbal communication skills with the ability to explain complex concepts clearly
• Superior project management and stakeholder management expertise
• Strong understanding of information architecture, content strategy, and version control (Git)
• Bachelor's degree in Technical Communication, Computer Science, Engineering, BCA, MCA, or a related field
• Programming knowledge (Python, JavaScript, or C/C++) is a plus
• Experience in leveraging AI tools for content creation and quality assurance
• Prior experience with software documentation, and SDLC
• Familiarity with agile workflows, content automation, and continuous documentation practices
• Experience in managing documentation projects within open-source communities
• Proficiency with the following tools and technologies: Git, Command-line interface, HTML, Markdown, DITA, CCMS, Oxygen XML Editor, MS Office, Adobe Acrobat Professional, Adobe Illustrator/Photoshop, Visio
• Experience with artificial intelligence (AI) powered tools and technologies used to enhance productivity, analysis, and decision-making
• Familiar with Agile methodology. Participate in daily Scrum/Agile meetings to align documentation with current sprint goals and software release cycles

Benefits

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Company Overview