Note: The job is a remote job and is open to candidates in USA. Dice is seeking a Technical Writer for the Wisconsin Department of Public Instruction. The role involves creating and maintaining user-facing documentation, training materials, and communications for WISE applications and supporting the Customer Services Team in various data collection efforts.

Responsibilities

• Understanding, creating, and maintaining all user-facing documentation, training materials, and general communications for the WISE applications and other Customer Service efforts
• Communicating and disseminating complex and technical information more easily to customers
• Working closely with others to accomplish project objectives, or functioning independently to accomplish daily work requirements as a member of the Customer Services Team

Skills

• Strong written and verbal communication skills
• Experience performing external communications
• Ability to work well independently
• Ability to process and document a fundamental understanding of end-to-end customer experience integration and dependencies
• Preparation and maintenance of documentation and training materials
• Experience writing about a technical, software system
• Ability to grasp technical concepts and communicate with product owners and subject matter experts
• Must have proficiency with Google suite
• Experience working with education software systems at the school, district, or state levels
• Understanding of application programming interface (API) technologies
• Knowledge of data warehousing and reporting
• Experience with Drupal webpage content management
• Experience writing knowledge base articles

Company Overview