Note: The job is a remote job and is open to candidates in USA. Motorola Solutions is a global community focused on enhancing safety through technology. They are seeking a Senior Technical Writer to manage the BlueEye documentation portfolio, driving the content lifecycle from requirements gathering to publishing and maintenance, while prioritizing customer experience.

Responsibilities

• Plan, write, and publish documentation for software/hardware releases and new product introductions, as the main writer for your portfolio, with support from a team
• Create user-friendly documentation that prioritizes customer experience
• Drive and execute improvements through cross-functional collaboration and leading by influence
• Improve processes and tools through collaboration with others and creative problem-solving
• Identify, suggest, and champion new solutions to improve documentation quality and customer content experience
• Analyze processes, tools, and deliverables to identify areas for improvement within the team and for collaboration across the business
• Assist with the evolution of our approach to customer-first content, collaborating with and managing change with organizations like Engineering, UX, Training, Support & Marketing
• Adapt to constraints through open collaboration with internal and external teams
• Build consensus and present business cases to leadership and internal teams for strategic alignment

Skills

• A Bachelor's degree with 5 years of experience in technical writing OR 7+ years of technical writing experience
• Experienced with multiple publication types, including online content syndication
• Strong proficiency in Dita XML authoring and workflows
• Experience creating HTML-first documentation where every page is page one, as well as other publication types
• Ability to leverage AI tools to improve quality and efficiency
• Skilled with consensus building with separate teams across the business
• Knowledge of Heretto CCMS or similar component content management system
• Familiarity with Jira and Confluence
• Experienced with the challenges of creating a brand new set of documentation for a product offering that has never had technical writing support
• History of approaching content as a customer advocate, knowing how to deliver great customer experiences for technical content
• Dogged efficiency builder, focused on how to drive process improvement
• Experienced with using git-based source control and the Adobe Creative Suite would also be an asset
• And if you bring an understanding of how to automate processes and make everyone's lives easier, we definitely want to hear from you!

Benefits

• Referral Payment Plan
• This position is a remote position and candidates can be located anywhere in Canada.

Company Overview

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