Note: The job is a remote job and is open to candidates in USA. Spok, Inc. is a global leader in healthcare communications, delivering clinical information to care teams to improve patient outcomes. The Technical Implementation Consultant is responsible for the installation, configuration, monitoring, and troubleshooting of applications in a Windows Server environment, ensuring effective customer support and communication throughout project timelines.

Responsibilities

• Independently install, configure, test, and validate server components and mobile applications
• Work with customer vendors, partners, and technicians to resolve issues as it relates to Spok software, test possible solutions and escalates when necessary
• Perform and support customer go-live and activation of applications
• Maintain familiarity with current and previous versions of products and technology
• Develop and maintain troubleshooting skills on all products and technical offerings
• Manage customer relationship and proactively work with customer contacts during project timeframe
• Deliver customer support and service by responding in a timely and respectful manner to requests
• Communicate technical details in a client-focused, understandable manner to customers
• Listen and communicate information to a diverse customer base, vendors, and internal departments at all skill levels both verbally and in writing
• Participate in customer conference calls, and at times may have to facilitate and conduct customer conference calls
• Provide appropriate updates to Project Managers and customers, prioritizing in a dynamic environment
• Maintain existing processes, standards, upgrade documentation, and create new documentation as necessary
• Follow implementation standards, project plans and related process to ensure a high level of success
• Evaluate and report project outcomes, customer satisfaction and customer concerns
• Report project status, schedules, issues, resolutions, and completions to necessary parties

Skills

• Bachelor degree
• 5+ years previous experience troubleshooting software applications
• Experience working in Healthcare IT
• Excellent oral and written communication skills
• Flexibility to work extended hours as business needs dictate
• Able to work in a team
• Customer-focused with a high level of confidence
• Highly developed analytical and problem-solving skills
• Demonstrates strong energy, performing when schedules, deliverables, or customers require it
• Demonstrated effective leadership skills
• Understanding of system implementation and installation processes
• Strong Knowledge of security concepts, load balancers, TLS/SSL Certificates, ciphers, TCP
• Strong Knowledge networking concepts, DNS, HTTPS, firewalls
• Knowledge of SQL
• VMWare experience
• Working knowledge of VOIP networking and telephony systems

Benefits

• Bonus
• Flexibility at Spok that allows them to balance quality work and their personal lives
• Competitive compensation
• Benefits and learning and development opportunities
• Three robust health, pharmacy, vision and dental care plans including a health savings account option
• Wellness
• Financial wellness
• Retirement
• Family support
• Continuing education
• Time off benefits

Company Overview

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