Note: The job is a remote job and is open to candidates in USA. Azul is a company focused on driving successful adoption of their Java applications. The Technical Account Manager (TAM) role is a hands-on, technical position that involves working closely with customer engineering teams to ensure optimal performance and reliability of Java applications.

Responsibilities

• Own a portfolio of named strategic customers, with flexibility to engage additional high-value Azul Prime customers as opportunities arise
• Build and maintain deep, long-term relationships with technical stakeholders – SREs, Java developers, platform engineers, and architects
• Partner closely with Sales, Customer Success, and Support on joint account planning, renewals, and expansion opportunities
• Serve as the primary technical advisor for Azul Prime across your accounts
• Lead troubleshooting, root cause analysis, and performance tuning engagements for JVM-based applications running at enterprise scale
• Provide architectural guidance on reliability, scalability, latency, throughput, and cloud cost optimization
• Work with customers to identify and qualify candidate applications for Azul Prime, then partner with them through successful production deployment
• Collaborate with Azul’s runtime, compiler, GC, and tooling engineering teams to resolve complex technical issues
• Channel structured, actionable customer feedback into Azul’s product and engineering organizations to help shape the roadmap
• Act as a senior point of technical escalation for high-severity issues within your accounts
• Design and deliver customer-facing workshops, training sessions, and technical business reviews
• Create and maintain high-quality technical documentation, runbooks, and reusable customer-facing assets for Azul Prime
• Share knowledge internally, mentoring peers across the TAM, Sales Engineering, and Support organizations
• Keep internal systems current with account activity, engagement notes, and customer outcomes

Skills

• 12+ years in senior technical roles such as software engineering, SRE, performance engineering, or cloud/platform engineering
• 8+ years in customer-facing technical roles (TAM, solutions architect, consulting engineer, or SRE with direct customer engagement)
• Strong working knowledge of Java programming and JVM internals — garbage collection, JIT compilation, class loading, threading, and memory model
• Demonstrated experience tuning and troubleshooting enterprise-scale Java applications in production
• Demonstrated ability to perform root cause analysis and apply structured problem-solving techniques
• Strong Linux fundamentals, including shell scripting and performance troubleshooting on Linux systems
• Hands-on experience with distributed systems, public cloud platforms (AWS, GCP, and/or Azure), and containerization (Kubernetes, Docker)
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts for audiences ranging from individual engineers to senior executives
• Based in North America and able to travel occasionally to customer sites (typically 10-20%)
• Deep specialization in JVM performance tuning, GC behavior analysis, and low-latency Java applications
• Experience with observability and monitoring stacks (Prometheus, Grafana, Datadog, New Relic, Dynatrace, JFR, or similar APM tools)
• Familiarity with microservices architectures and modern cloud-native Java deployment patterns
• Cloud platform certification (AWS, Azure, GCP) or SRE-related certifications
• Contributions to open-source Java projects or active participation in the broader Java technical community
• Experience using Jira and Confluence to raise bugs and maintain documentation
• Prior experience with Azul Prime, OpenJDK, HotSpot, or other commercial Java runtimes

Benefits

• Comprehensive compensation and healthcare packages
• Referral Program
• Work-life balance, remote-first, paid time off, company shutdown, holidays
• Medical and dental coverage
• 401(k) plan
• A wide range of paid time off options

Company Overview