Note: The job is a remote job and is open to candidates in USA. ElevenLabs is an AI research and product company transforming how we interact with technology. They are seeking a Talent Operations - Program Manager to manage recruiting agencies, coordinate hiring efforts, and ensure capacity to meet aggressive hiring targets. This role will also involve expanding into broader Talent Ops programs such as tooling and process design.

Responsibilities

• Own relationships with hiring agencies and recruiting contractors end-to-end — sourcing, onboarding, performance tracking, and vendor management
• Build and maintain capacity plans that map hiring demand to recruiter and agency supply, flagging gaps before they become blockers
• Program manage surge hiring initiatives, coordinating across internal recruiters, external partners, and recruiters to keep pipelines moving
• Design lightweight but durable SOPs for how we engage and manage external recruiting partners at scale
• Track and report on agency and contractor performance, cost-per-hire, and fill rates — surfacing insights to improve how we deploy capacity
• Transition into broader Talent Ops work over time: workflow automation, tooling, dashboards, and recruiter enablement: identifying and recommending the agencies we work with, and supporting a seamless calibration process

Skills

• Proven experience managing recruiting vendors, staffing agencies, or contractor workforces — you know how to hold external partners accountable to results
• Strong program management instincts: you can run multiple workstreams simultaneously without dropping balls
• Comfortable building structure where little exists — capacity models, trackers, SOPs, and reporting from scratch
• Data-driven: you track what matters, spot problems early, and communicate clearly with numbers
• Excellent stakeholder management — you can work across recruiting, finance, and hiring managers without friction
• Experience supporting high-volume or international hiring surges
• Familiarity with ATS platforms, particularly Ashby
• Ability to vibe-code or automate workflows to reduce manual overhead

Benefits

• Annual discretionary stipend for professional development
• Annual discretionary stipend to meet up with colleagues each year, however you choose
• Annual company offsite
• Monthly co-working stipend

Company Overview