Note: The job is a remote job and is open to candidates in USA. MUSC Health is a leading organization in academic, research, and healthcare missions, seeking a System Engineer III to support its Endpoint Delivery & Security team. This role involves designing, implementing, and managing a complex Citrix infrastructure while identifying opportunities for infrastructure improvement and automation.

Responsibilities

• Infrastructure Design & Management: Architect, deploy, and fully manage enterprise Citrix environments utilizing Citrix Virtual Apps and Desktops (CVAD), Citrix Provisioning Services (PVS), Machine Creation Services (MCS), NetScaler (ADC) configuration, and StoreFront Services
• Automation & Optimization: Identify, scope, and execute automation opportunities (such as PowerShell scripting) to streamline image deployments, configuration updates, and routine system administration
• Tier-3 Troubleshooting: Evaluate, diagnose, and resolve complex technical issues across virtual desktop and application delivery layers, ensuring high availability for clinical, academic, and research users
• Project Leadership: Take a lead role in technical projects, participate actively in team and project meetings, and provide strategic input on intelligent solutions to improve operational efficiency
• Change Management & Documentation: Generate comprehensive technical documentation, standard operating procedures, and communications to facilitate seamless system changes and mitigate disruption
• Mentorship & Collaboration: Coach, train, and transfer technical knowledge to engineering peers and support staff, maintaining high professional standards and excellent customer service

Skills

• Bachelor's Degree and five (5) years of directly related experience in enterprise information technology; OR High school diploma/GED and nine (9) years of experience in enterprise information technology
• 5+ years of hands-on experience with the design, implementation, and operational support of enterprise Citrix environments
• Demonstrated background in resolving complex environment-wide issues, performance tuning, and advanced infrastructure troubleshooting
• Strong interpersonal, analytical, and verbal/written communication skills
• Citrix Certified Associate - Virtualization (CCA-V) or Citrix Certified Professional - Virtualization (CCP-V)
• Citrix Certified Professional - App Delivery and Security (CCP-AppDS) or equivalent NetScaler certification

Company Overview