Note: The job is a remote job and is open to candidates in USA. Allstate Identity Protection is a part of The Allstate Corporation, focused on offering innovative protection against digital fraud. The summer intern in Product Operations will assist in optimizing processes and supporting product managers and UX designers in building identity security products efficiently.

Responsibilities

• Develop and streamline product development processes to improve efficiency
• Standardize documentation, workflows, and best practices for product and UX teams
• Collect and analyze product performance data (e.g., fraud detection accuracy, user adoption, engagement rates, etc.)
• Support PM and UX teams with data-driven insights for decision-making
• Maintain dashboards to track key product and user experience metrics
• Document and formalize user feedback loops from customer support, sales, and marketing
• Observe user testing sessions and assist UX designers in research synthesis
• Ensure customer insights are documented and shared across teams
• Manage and optimize tools like Jira, Confluence, Product Plan, Figma, and Lucid Spark
• Maintain product documentation, ensuring teams and users have access to the latest updates, e.g. audit, update, and maintain our subscriber focused Frequently Asked Questions in Zendesk
• Create and manage templates for product specs, UX research reports, and competitive analysis
• Update subscriber facing FAQ updates to include recent product enhancement details
• Competitive feature and design intelligence
• Document workflows for the AIP software development lifecycle
• Data dashboards to track objectives and key results for all GTM 27 initiatives
• Update and maintain the AIP Survey Confluence Inventory
• Participate in all product team meetings
• Document intake protocol to support commercial requests for Reprise demos
• Update product catalog to include features descriptions
• Develop product team onboarding objectives
• Create low-fidelity wireframes to visualize product ideas and concepts
• Support UX designers in building interactive prototypes in tools like Figma
• Assist in documenting design iterations and feedback from stakeholders
• Maintain documentation of product specs, user journeys, and personas
• Assist in preparing presentations and reports for product team updates
• Organize product and UX documentation in tools like Confluence
• Conduct competitive analysis to compare features, user flows, and design patterns
• Research UX trends, industry standards, and best practices in identity protection
• Summarize findings and present insights to the team

Skills

• Current enrollment in a Bachelor's or Master's program; preferably a rising junior or senior
• This role is ideal for someone passionate about technology, user experience, and growth strategies
• An interest in product management and preferably can demonstrate that interest through past school or side projects, work experience, or knowledge about the field
• An interest in designing intuitive user experiences and simplifying complex workflows
• Strong analytical skills with the ability to interpret data and inform product decisions
• Interest in growth strategies, A/B testing, and product-led growth
• Excellent communication and collaboration skills
• A proactive mindset with a willingness to learn and contribute to a fast-paced environment

Benefits

• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

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